Spire Healthcare Limited2mo ago

Private Patient Sales Advisor

United Kingdom·Brentwoodmid

OtherSales Advisor

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Quick Summary

Key Responsibilities

Respond to patient enquiries by phone and email in a professional, friendly manner Provide quotations for procedures Explain next steps and book consultations, tests, or procedures A

Technical Tools

OtherSales Advisor

What We Offer

~1 min read

Spire Healthcare’s Patient Support Centre in Brentwood has multiple opportunities for Customer Service Advisors to join our dedicated Private Patient Team. We’re hiring evening- based part-time contracts, offering flexibility to suit different working patterns.

This is an excellent opportunity for someone with strong customer service skills to develop a career in healthcare, in a fast-paced, rewarding, and people-focused role.

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

✓35 days annual leave inclusive of bank holidays

✓Employer and employee contributory pension with flexible retirement options

✓‘Spire for you’ reward platform - discount and cashback for over 1000 retailers

✓Private medical insurance

✓Life assurance

We offer a range of contracted hours:

Part-time (evenings):
- 17.5 hours: 2.30pm–6pm, Monday to Friday + 1 in 4 Saturdays (8am-4pm)

Responsibilities

~1 min read

As part of the Private Patient Team, you’ll be the first point of contact for patients looking to fund their own treatment. You’ll provide clear, accurate information on procedures and costs, helping patients understand their options and feel supported every step of the way.

Day to day you will:

→Respond to patient enquiries by phone and email in a professional, friendly manner
→Provide quotations for procedures
→Explain next steps and book consultations, tests, or procedures
→Accurately handle patient details and maintain records in our CRM and SAP systems
→Liaise with internal teams to ensure patients receive the right information quickly and efficiently

Experience in a customer service or reception-style role, handling high volumes of enquiries
Excellent communication and organisational skills
Strong numeracy skills with the ability to calculate procedure costs
A professional, calm telephone manner
Ability to multitask, prioritise, and work accurately under pressure
Knowledge of the private healthcare sector is desirable but not essential