Operations Team Member - Ontario Sports Empire

OSE SFM, LLC

LOCATION: Ontario, California

Ontario Sports Empire is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Ontario, California. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Ontario Sports Empire is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

The Operations Team Member will be responsible for a variety of duties dependent upon the need for the day, while providing participants, members and/or guests an excellent experience in every aspect.

• →Ensure correct equipment is available for games, and proper set up of all play areas
• →Ensure games start on time and are scored accurately
• →Monitor all game play areas including turf and courts
• →Maintain and control trash in all areas of the park and buildings
• →Monitor, maintain and service restrooms in all areas of the parks and buildings
• →Consistently communicate issues and relevant updates to your supervisor and applicable Team members
• →Assist with the coordination of all programming and applicable events
• →Assist other departments as necessary
• →Complete special projects, daily assignments and other duties as directed by management
• →Greet guests and provide answers and directions as needed
• →Provide courteous and friendly service to all guests and staff
• →Be knowledgeable about prices, leagues, and events
• →Report all incidents, accidents, injuries, and altercations to GM, AGM, or MOD
• →Know and enforce the facility's policies, procedures, and rules
• →Take on shift-lead responsibilities that are earned/awarded based on merit & experience
• →Keep book during games
• →Accurately operate scoreboard
• →Additional tasks assigned by management

• 2-4 years of experience in the Sports/Recreation field
• Strong eye for detail and safety compliance
• Experience operating an electric scoreboard
• Experience in coaching or mentoring athletes or children
• Proven success in being a quality team member
• Experience with baseball, softball, soccer, football, lacrosse, basketball, pickleball and/or volleyball events
• Experience and success in customer service, leadership, and organization
• Action-oriented personality with a 'get it done' attitude and proficiency for efficiency

• Can work with a wide variety of age groups
• Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance necessary
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to multi-task and prioritize
• Ability to remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow Team Members
• Must work well with others
• Must take personal initiative for the betterment of the team and facility
• Commitment to the safety and wellbeing of others
• Have sports experience or an interest to learn

• Must be able to lift 40 pounds waist high
• May be required to sit or stand for extended periods of time, whether indoors or outdoors, and squat, stoop, or bend into awkward positions while performing job functions
• Facility has intermittent noise
• Will be required to operate a computer
• Must be able to walk intermittently
• Must be able to safely operate a Utility Vehicle