Academic Program Success Lead, New Initiatives

This remote flexible role can be based in any of these states: CA, FL, TX, MA, AZ, NY & IL

• →Directly manage and sustain a high performing team by actively investing in individual development, creating clear accountability structures, and maintaining team energy and focus through rapid organizational change
• →Demonstrate a founder's instinct for operational design of a learner’s experience, identifying gaps in process or capability that give you the ability to monitor performance or add friction to the learner journey
• →Leverage AI tools as a force multiplier across the team's work, modeling and embedding AI fluency as a default operating practice, not a nice-to-have

• Play a strong role with external partners, equipping Client Success teams with a POV and context to allow them to be successful, understand client nuance (e.g. B2B marketplace partner versus direct B2B pilots versus B2C)  and design operations to delight and deliver
• Serve as a connective force internally, building trust across teams and aligning cross- functional colleagues around shared goals, timelines, and accountability to deliver on outcomes and enable agility through tight feedback loops.

• 7-10 years of professional experience where you’ve demonstrated  end-to-end ownership over meaningful work, with some portion of that experience at a rapidly evolving startup environment 

• Founder mentality. You have at least one or two clear examples where you personally created an operational capability that did not exist before, in an environment where no one handed you a playbook. 
• Effective people management skills. You are energized by nurturing the professional development of individuals on your team and have a natural ability to energize teams through rapidly pacing changes, and create structure to effectively drive accountability. 
• Strong external partnership skills. You have recruited, negotiated with, and managed relationships with external partners — whether those were employers, clinical sites, vendors, suppliers, or institutional partners. You understand how to structure agreements that work for both sides.
• Operational design instinct. You exercise good judgment on when to build a scrappy MVP versus when to operationalize something. You naturally think in systems and workflows, not just tasks. When you see a problem, you design the repeatable process, not just the one-time fix.
• Speed and judgment. You default to action and move fast, but you have the judgment to know when to slow down — particularly when compliance, accreditation, or partner relationships are at stake.
• AI fluency. You extensively leverage AI tools to amplify your output at high quality. You instinctively reach for AI to move faster, think through problems, and produce work that would otherwise require a larger team.
• Creating structure in an ambiguous environment. You can break down ambiguous, complex problems into workable components, prioritize ruthlessly, and communicate your reasoning clearly across teams.
• Cross-functional influence. You have driven outcomes by coordinating across teams you did not manage. You know how to create urgency, build alignment, and get resources without positional authority.

• Having accountability for delivering on cohorts end-to-end. Making inputs on launch considerations, having context to equip your team to deliver on key outcomes, and have a structure for driving accountability. 
• Have identified 2-3 key risks and are beginning to work cross-functionally toward a systematic solution. You’ve gained some buy-in and can drive the solution design. 
• Have a firm understanding of all programs and client agreements, such that you can contribute a point of view on major risks to delivering nuanced outcomes. 

• You and your team have delivered on key outcomes. Retention, Refund, Engagement, CSAT, NPS, Completion, Externship hand- offs for more than one program.
• You have demonstrated strong ownership over experimentation and program iterations needed to deliver said outcomes. You’ve proactively identified and solved ambiguous and known risks to delivery
• Your team is thriving. They have clear expectations, accountability, a sense of team, and are growing professionally. 

• You’ve been pivotal in growing our portfolio of Allied Health and AI programs. Your instinct to deliver high-quality programming while operating with agility has paid off! 
• As courses have matured.  There are playbooks, processes and automations that enable scale have been created and adopted. Your team doesn’t rely on you, but your POV is trusted and sought after across many teams, functions and levels of the org. 
• You’ve done the work to get into the weeds to understand the personas, proposed and implemented material changes to our human guided services model and learner experience, partners, and team members at large.

Salary range: $90k - $120k 

This remote flexible role can be based in any of these states: CA, FL, TX, MA, AZ, NY & IL