MarTech & Ops Lead

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

As the MarTech & Ops Lead, you will serve as the owner of our Iterable, owning foundations and scalability across the company. This role sits on our ™ Operations Team, reporting to the Senior Manager of MarTech and Operations. We are a shared services org and your primary stakeholders will be Member Growth, Lifecycle and Provider Comms. This is a full time, remote position on our team. Occasional travel may be required for company or team events or meetings. 

• →Serve as the primary admin for Iterable, ensuring rock-solid configuration, data integrity, and system health. Establish the global standards for naming conventions, folder taxonomy, and user permissions to keep the ecosystem scalable and organized.
• →Translate complex business requirements from Member Growth and Provider Comms into durable technical designs. Lead advanced builds involving APIs, webhooks, and catalogs, partnering with Engineering and Data teams to bridge the gap between strategy and execution.
• →Build the "self-service" machinery—reusable templates, snippets, and standardized workflows—that allows marketing and comms teams to deploy high-quality campaigns independently and safely.
• →Own the strategic relationship with Iterable and related MarTech vendors. Manage the budget, monitor usage/API limits, and lead the roadmap for platform optimizations and new tool integrations.
• →Manage the intake, prioritization, and QA workflows for shared services. Partner with external agencies to ensure technical execution is consistent, high-quality, and follows established governance.

• Lifecycle platforms and data foundations are stable, trusted, and built to scale.
• Advanced lifecycle strategies are executable without recurring data, QA, or tooling issues.
• Iterable and adjacent tools are used to their full potential, with clear patterns and guardrails.
• Production workflows are predictable, efficient, and resilient under load.
• Lifecycle teams spend more time driving impact and less time fighting systems.

• 7–10+ years of experience in lifecycle marketing, marketing technology, or CRM operations within B2B2C, SaaS, PLG, or subscription businesses.
• Deep hands-on experience with lifecycle automation platforms; Iterable is a must-have.
• Strong understanding of marketing data architecture, integrations, event models, and data hygiene.
• Proven ability to lead complex martech solutioning in partnership with Engineering and Data.
• Highly systems-oriented thinker with strong operational discipline and comfort in ambiguity.
• Excellent cross-functional communicator who can translate between technical and non-technical stakeholders.
• Passion for building infrastructure that enables thoughtful, human-centered experiences at scale.

The target base salary range for this position is $153,500 - $177,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.