Technical Account Manager

Sprinto is an AI-native GRC platform that helps organisations manage risks, audits, vendor oversight, and continuous monitoring from a single connected platform. With a team of 350+ employees serving 3,000+ customers across 75+ countries, Sprinto combines scale with expertise to deliver trust and compliance. Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, we’ve raised $31.8M in funding to fuel our mission. Trusted by leading organisations including Whatfix, Anaconda, Ultrahuman, WeWork, AI Foundation, and HackerRank, Sprinto supports 300+ integrations and 200+ global security standards, including SOC 2, ISO 27001, GDPR, HIPAA, and PCI-DSS.

Founded in 2020 by second-time entrepreneurs Girish Redekar and Raghuveer Kancherla, Sprinto is recognised as a Leader on G2 in Compliance Automation and has been named a LinkedIn Top Startup multiple years in a row.

• Own the onboarding process – Guide customers through the implementation of products and platforms, ensuring that compliance objectives align with business goals.

• Engage with senior stakeholders – Build trusted relationships with founders, CXOs, and security leaders, providing expert guidance on security frameworks and best practices.

• Drive technical adoption – Troubleshoot integration issues, provide technical recommendations, and ensure a seamless Sprinto deployment tailored to each customer.

• Collaborate cross-functionally – Act as the primary bridge between customers and internal teams (Product, Customer Support, Compliance) to resolve challenges and drive improvements.

• Monitor customer pulse – Track key performance indicators (onboarding speed, satisfaction scores, and issue resolution times) to enhance customer experience.

• Advocate for customer needs – Gather feedback, identify trends, and contribute to product enhancements that improve security and compliance experiences.

• Ensure continuous improvement – Optimize onboarding processes, documentation, and internal workflows to enhance efficiency and scalability. Experience in onboarding and implementation is a must.

• 3-5 years of overall experience, including at least 2 years in Technical Account Management, Customer Success, or similar roles within a SaaS or technology-driven environment.

• Technical problem-solving skills, with the ability to troubleshoot integrations and recommend tailored solutions.

• Excellent communication skills – Ability to simplify complex security concepts for both technical teams and C-suite executives.

• Proficiency in cloud platforms (AWS, Azure, GCP) and tools like Jira, Confluence, and Slack is a plus.
  Proficiency in AI tools and platforms – Comfort using AI-native workflows, LLM-based productivity tools, and automation capabilities to streamline onboarding, surface insights, and enhance customer engagement at scale.
  Relevant certifications- (CISSP, CISM, ISO 27001 Lead Implementer) are highly preferred.