Plaza Ambassador (Top of the Rock - Rockefeller Center)

United States·New Yorkmid

OtherAmbassador

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Quick Summary

Requirements Summary

The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors. Vacancy Status: This posting is for an existing vacancy.

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OtherAmbassador

Typical Schedule: Monday–Sunday | 9:00AM–6:00PM

Business Hours: Monday–Sunday, 7:00AM–12:00AM

We’re seeking warm, outgoing, and authentic individuals to serve as the face of the organization and support elevated hospitality experiences for guests, visitors, and employees.

As an Ambassador, you will support daily guest engagement and hospitality operations across the attraction. From providing directions and recommendations to promoting onsite experiences and assisting with daily operations, your service mindset and communication skills will help create a seamless and engaging environment for guests.

This role is ideal for individuals who thrive in fast-paced environments, enjoy interacting with people, and naturally put hospitality first.

This role plays a key part in maintaining a welcoming and engaging environment for guests and visitors. Your ability to communicate effectively, anticipate needs, and provide attentive service contributes directly to the overall experience and reputation of the property.

Responsibilities

~1 min read

Welcome guests warmly and create a friendly, engaging atmosphere
Answer questions, provide directions, and escort guests throughout the attraction as needed
Provide attentive and professional guest support

Promote onsite experiences, VIP offerings, retail items, dining options, and seasonal programming
Distribute promotional materials, maps, and event information to guests
Support engagement initiatives that help drive guest participation and ticket conversions

Collaborate with internal teams to support daily operations and guest needs
Share guest feedback with leadership and assist with shift reporting or briefings
Stay informed on daily events, programming, and special offerings

Address guest concerns professionally and escalate issues when necessary
Adapt quickly to changing operational needs and support team initiatives
Assist with onboarding or supporting new team members as needed

Follow all safety guidelines and workplace procedures
Help maintain a safe and organized environment for guests and team members

Strong communication and interpersonal skills
Friendly, approachable, and hospitality-driven personality
Ability to multitask and remain composed in fast-paced environments
Strong attention to detail and organizational skills
Professional appearance and demeanor
Previous hospitality, guest experience, restaurant, lounge, retail, or customer-facing experience preferred
Acting or performance-based experience is a plus

Requirements

~4 min read

Ability to stand and walk for extended periods throughout the shift
Comfortable working both indoors and outdoors in varying conditions
Ability to occasionally lift or move items up to 10–20 lbs.
Flexibility to work mornings, evenings, weekends, and holidays as needed

Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range

$30—$32 USD

WHAT WE OFFER

Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
Bonuses: Are available for employee and client referrals for current employees.
Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.