IT Specialist

United Statesmid

OtherIt Specialist

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Quick Summary

Overview

Kaye/Bassman International Corporation (KBIC) is seeking an IT Specialist to support the continued growth and development of our Information Technology department.

Technical Tools

OtherIt Specialist

Kaye/Bassman International Corporation (KBIC) is seeking an IT Specialist to support the continued growth and development of our Information Technology department. As a nationally recognized executive search firm, KBIC consistently ranks among the best in the industry for delivering superior results.

Provide technical support for end-users and office technologies in accordance with established policies and procedures.
Manage and support hardware for remote office environments.
Deploy and retrieve home office hardware for remote users.
Deliver deskside and MFP printer support.
Ensure timely resolution of IT support tickets, meeting established SLAs.
Maintain hardware inventory and facilitate hardware ordering requests.
Play an active role in developing and implementing IT processes and procedures.
Provide IT support for new remote office setups.
Assist users with the installation and setup of computer hardware and peripherals.

What We Offer

~1 min read

✓3+ years of verified experience in a corporate IT support role.

✓Proficiency in Windows 11, Office 365 administration, and Microsoft Office.

✓Experience with Zoom and Teams.

✓Strong knowledge of PC hardware troubleshooting and common software issues.

✓Familiarity with Apple and Android phone support.

✓Ability to provide remote and phone-based support.

✓Strong team player with the ability to work under deadlines and unsupervised.

✓Experience using remote management tools for troubleshooting and support.

✓Must pass a background check and drug screening.

Nice to Have

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Experience using a help desk ticketing system.

Knowledge of SonicWall and general networking concepts.

Ability to manage multiple projects simultaneously.

About Us: Kaye/Bassman International Corporation is one of the nation's premier executive search firms, ranked the #1 retained search firm in the Dallas/Fort Worth area by the Dallas Business Journal. With over 40 years of continuous growth, we thrive on innovation, excellence, and a results-driven culture.