CR Customer Care

Are you experienced in customer service and ready for your next opportunity in the BPO industry? We’re looking for individuals who know what it takes to deliver high-quality service in fast-paced, client-facing environments.

This is an evergreen position for our upcoming customer service classes. If you meet the requirements and are passionate about helping people, we encourage you to apply and be part of our talent network.

As a Customer Service Representative, you will:

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  Handle inbound calls, chats, or emails from customers

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  Provide clear and accurate information about products, services, or account-related inquiries

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  Troubleshoot billing issues, technical questions, or service concerns

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  Document customer interactions using CRM platforms and internal tools

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  Maintain a high level of professionalism, empathy, and patience

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  Meet performance metrics such as customer satisfaction, quality assurance, and first-call resolution

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  Collaborate with your team and attend required training sessions

This position is ideal for individuals who are committed to delivering excellent customer experiences and have prior experience in the BPO sector.

To qualify, you must have:

• At least 6 months of previous experience in a BPO or call center environment focused on customer service

• Strong verbal and written English skills (B2 level or higher)

• Experience using CRM platforms, customer service tools, or ticketing systems

• A high school diploma or equivalent

Preferred candidates have also:

• Worked in inbound customer service roles

• Handled complex customer issues with empathy and efficiency

• Experience with Zendesk, Salesforce, or similar platforms

• Excellent communication and active listening skills

• Strong problem-solving abilities and attention to detail

• Proficiency in multitasking and managing high-volume interactions

• Basic skills in Microsoft Office and typing

• Ability to follow structured workflows and scripts while staying natural