CR Customer Care French

CR·Heredia (Eurocenter)mid

OtherCustomer Care

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Quick Summary

Key Responsibilities

Support customers via phone, chat, or email in French and English Provide information about products, services, orders, or account inquiries Troubleshoot and resolve billing issues,

Technical Tools

OtherCustomer Care

Do you speak both French and English fluently? Do you have experience in customer service within a BPO or call center environment? If so, we’re looking for you.

We’re building a talent pool for upcoming bilingual customer service roles. If you enjoy helping others, solving problems, and working in a dynamic team environment — this is your opportunity to grow your career.

Responsibilities

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As a Bilingual Customer Service Representative, you will:

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Support customers via phone, chat, or email in French and English
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Provide information about products, services, orders, or account inquiries
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Troubleshoot and resolve billing issues, technical questions, and customer concerns
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Record and update customer interactions using CRM platforms
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Deliver high-quality service with professionalism, empathy, and efficiency
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Meet performance goals such as first-contact resolution, customer satisfaction, and call quality
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Attend all necessary training sessions and stay aligned with internal processes

To qualify for this role, you must have:

Strong communication and interpersonal skills

Ability to work onsite in San José, Costa Rica

A high school diploma or equivalent

Familiarity with CRM tools and basic Microsoft Office programs

Nice to Have

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Previous experience in bilingual customer support, technical assistance, or billing
Use of platforms like Salesforce, Zendesk, or Five9
Proven ability to manage customer concerns with empathy and efficiency

Clear and professional communication in French and English
Strong problem-solving and critical thinking skills
Ability to multitask, follow scripts, and maintain a natural tone
Comfort working in fast-paced environments with daily performance metrics

What We Offer

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By joining our talent pool, you’ll be among the first considered for our upcoming bilingual customer service classes. This is a great chance to take the next step in your career with a company that values language skills, service excellence, and professional growth.