DR Customer Care

DO·Santiago de los Caballerosmid

OtherCustomer Care

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Quick Summary

Key Responsibilities

Answering inbound or outbound calls, chats, or emails from customers Following scripts to deliver consistent, high-quality service Resolving questions related to products, billing,

Technical Tools

OtherCustomer Care

Location: Santiago de los Caballeros, Dominican Republic.

Join Our Talent Network for Customer Service Roles

If you’ve ever worked in a call center, retail store, pharmacy, bank, or any job where people asked you for help — we want to hear from you.

We’re building a talent pool for upcoming customer service opportunities. If you’re comfortable talking to clients, solving problems, and staying calm under pressure, this might be the right fit for you.

Responsibilities

~1 min read

As a Customer Service Representative, your role may include:

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Answering inbound or outbound calls, chats, or emails from customers
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Following scripts to deliver consistent, high-quality service
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Resolving questions related to products, billing, or technical support
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Recording all customer interactions using CRM tools
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Handling complaints and de-escalating issues with empathy
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Verifying and clarifying information with customers
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Promoting additional products or services when appropriate
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Contributing to a team-focused, goal-driven environment

We value real-world experience. If you’ve worked in customer-facing roles and enjoy helping others, we encourage you to apply. Ideal candidates have:

Experience in customer service, retail, sales, or BPO/call center environments
Job titles like agente, asistente, CSR, vendedora, or promotora
Worked for companies like Teleperformance, Synergies, UNO, CCD, VoiceTeam, SSG, or similar
Strong communication skills in both spoken and written English

Excellent communication, listening, and problem-solving skills
Typing speed and multitasking ability
Basic knowledge of Microsoft Office and CRM platforms (like Zendesk, Salesforce, or Five9)
Ability to stay calm and professional under pressure
Strong attention to detail and organizational skills
Flexibility to work inbound or outbound roles and follow scripts while staying natural

Nice to Have

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Experience resolving technical issues, billing questions, or handling escalations
Ability to upsell or promote additional services
Supportive of team goals and open to training and feedback

We know that great service skills don’t always show up on paper. If you’ve been the person others count on — at work, with customers, or in high-pressure situations — we believe you have something valuable to offer.

Join our talent network and be considered for future roles as they open.