MANILA International CSR | Voice | Retail - Medical Apparel Account

We’re seeking a personable, customer service-oriented individual to join our team as a Call Center Representative. As the primary link between our company and both current and potential clients, you’ll be responsible for providing top-notch assistance to those reaching out to us over the phone.

In addition to having excellent customer service skills, you’ll also need to be detail-oriented and able to find solutions in a timely, efficient manner.

• →Handle inbound and outbound client calls in a timely manner
• →Follow company’s call center scripts
• →Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues
• →Work with the client to verify or clarify information
• →Diffuse angry or upset clients as needed
• →Build relationships with customers based on trust and reliability
• →Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance
• →Make sales or recommend additional services and products to customers
• →Attend all necessary training as needed

• At least Senior High School Graduate (SHS).
• Good communication skills in English.
• Basic computer navigation and typing skills.
• Willing to learn and receive training.
• Positive attitude and strong customer service orientation.
• Ability to follow instructions and company procedures.
• Comfortable working in a fast-paced environment.
• Willing to work onsite and/or on a shifting schedule, if required.
• Ability to handle customer inquiries professionally and courteously.
• No prior call center experience required; fresh graduates and career starters are welcome to apply.