Benefits Specialist

Benefit Specialist (2 Openings) Location: Wisconsin (Hybrid – local candidates only)Schedule: 40 hours/weekDuration: 12+ monthsPay Rate: $23.10/hourAnticipated Start Date: October 5, 2026 Summary Our client administers retirement, insurance, and benefit programs for over 600,000 Wisconsin state and local government employees and retirees. Position Overview We are seeking detail-oriented and adaptable Benefit Specialists to support benefit administration and modernization initiatives. This role involves working with sensitive member data, interpreting complex benefit programs, and delivering clear, accurate information to a variety of audiences. This position will initially focus on data research, validation, and remediation efforts tied to system modernization projects, with additional responsibilities supporting day-to-day benefit operations. Work Arrangement Hybrid schedule: minimum 2 days onsite per week Remaining days remote based on workload and business needs Must be a current Wisconsin resident Key Responsibilities Research, analyze, and update complex member benefit data Support data conversion and remediation for system modernization efforts Interpret and apply benefit program rules, policies, and regulations Communicate complex information clearly via phone, email, and written correspondence Process benefit transactions (Health, Life, Vision, Dental, Medicare, etc.) as needed Collaborate cross-functionally with internal teams Maintain confidentiality and accuracy when handling sensitive information Required Qualifications Strong attention to detail and accuracy Ability to analyze large data sets and resolve discrepancies Critical thinking and problem-solving skills Ability to learn complex systems, policies, and processes quickly Strong written and verbal communication skills Experience working in collaborative, team-based environments Ability to manage multiple priorities and deadlines Customer service experience Ability to handle confidential information appropriately Preferred Attributes Experience interpreting policies, statutes, or regulatory guidelines Strong math and analytical skills Experience with benefits administration or data-heavy roles Comfortable working in a fast-paced, evolving environment What We’re Looking For We’re looking for motivated, reliable professionals who are eager to learn and contribute. The ideal candidate thrives in a dynamic environment, is flexible in supporting varying operational needs, and is committed to delivering high-quality work. Benefits through SSO At SSO, we invest in your health, financial security, and professional growth. Benefits include: Medical, vision, and dental insurance 401(k) with discretionary employer match Paid time off and holidays Flexible spending accounts Additional employee perks