technical product manager, principal- ST; Seattle WA

Principal Technical Program Manager (TPM) – Fulfill & Order Manage Orders At Starbucks, our mission is to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time. The Technology team plays a critical role in delivering on this mission by enabling seamless, scalable, and resilient ordering and fulfillment experiences across our store footprint. This position contributes to Starbucks’ success by leading the technical roadmap and implementation strategy for Coffeehouse Retail Fulfillment across North American Company Operated and Licensed stores. The Principal Technical Product Manager (TPM) will have a portfolio of services and applications that are foundational to the customer and green apron partner experience, including: We are seeking a Principal Technical Product Manager to own and evolve the Fulfill & Manage Orders platform. The Fulfill & Manage Orders teams own the engine that provides the best-in class order fulfillment services and applications while empowering the partner facing applications and customer facing digital display experiences at scale. These services and applications are foundational to the customer and green apron partner experience. This role operates at the intersection of distributed systems architecture, execution at scale, and organizational leadership. You will define long-term platform strategy, drive large cross-org initiatives, and ensure reliable delivery of mission-critical systems used daily by store partners and customers worldwide. In this role you will be instrumental in shaping the team’s culture, driving technical strategies, and collaborating with cross-functional leaders to deliver an exceptional product. If you are passionate about technical product strategy and building intuitive services and applications, we want to hear from you! This is a unique opportunity to bring your technical expertise and user experience skills to make a positive impact and contribute directly to the Starbucks strategy. Scope & Impact The Fulfill & Manage Orders platform is responsible for: * End-to-end order fulfillment orchestration * Partner-facing fulfillment and order management applications * Customer-facing order status and digital display experiences * Promise times, readiness signals, and capacity guardrails * Real-time order state, exceptions, modifications, and cancellations * Integration with digital ordering, in-store ordering, commerce platforms, and store systems Key Responsibilities * Own and drive the long-term technical vision and roadmap for the Fulfill & Manage Orders platform. * Partner with principal engineers and architects to define scalable, fault-tolerant, Cloud and Edge architectures supporting real-time fulfillment workflows. * Lead architectural reviews and influence design decisions. * Lead large, multi-team, multi-year technical initiatives. * Drive execution rigor across planning, delivery, launch, and post-launch operations. * Align stakeholders across organizations and clearly communicate tradeoffs and risks. * Collaborate with engineering teams across Coffeehouse Retail Technology to drive cohesive delivery of fulfillment capabilities. * Partner with business stakeholders in Coffeehouse Retail Technology and Customer Technology to ensure fulfillment services meet operational, functional, and financial goals. * Influence and negotiate across Starbucks Technology and external partners to resolve dependencies and drive alignment. * Present solution options and tradeoffs clearly and persuasively to support decision-making. * Define and own success metrics including OKRs, and KPIs. * Use data analysis to inform prioritization, validate hypotheses, and drive continuous improvement. Basic Qualifications * Bachelor’s degree in Business, Engineering or a related field. * 10+ years of experience in product management or technical leadership roles in high-scale transactional systems. * 10+ years working directly with UX design and software engineering teams to deliver customer-facing features. * Experience owning large-scale systems. * Proven track record of managing products through their entire lifecycle from conception to launch and scale. * Agile/Scrum/Lean Expertise: Strong experience with Lean, Agile, and Scrum methodologies, and proficiency with tools like JIRA and * Confluence. Demonstrated ability to lead agile development processes. * Experience with API-first platforms, distributed systems, edge platforms, and cloud-native architectures. * Ability to understand and discuss technical concepts, make trade-offs, and evaluate new ideas. * Strong analytical and quantitative skills; ability to leverage data for decision-making and product prioritization * Ability to operate in ambiguous environments. * Mentor other TPMs and establish best practices * Demonstrated ability to lead and influence cross-functional teams without direct authority. * Strong organizational and leadership skills. Preferred Qualifications * MBA or advanced technical degree. * Experience in retail, QSR, edge technology, or e-commerce domains. * Prior leadership of complex enterprise-wide product initiatives. * Deep subject matter expertise in order management and fulfillment. * Demonstrated ability to influence and gain support from key stakeholders. As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com. *If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. We believe we do our best work when we're together, which is why we're onsite four days a week. Join us and inspire with every cup. Apply today! Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com or 1(888) 611-2258.