Guest Services

• Greet visitors warmly and provide outstanding service that reflects Crocker Park’s reputation as a premier holiday destination.
• Assist guests with questions, directions, and general information regarding holiday events, attractions, and property amenities.
• Display a courteous, respectful, and professional attitude at all times, fostering a positive guest experience.
• Address concerns with empathy and efficiency; escalate issues promptly when additional support is required.

• Operate the Guest Services Kiosk, providing information, processing transactions (if applicable), and managing daily activity needs.
• Serve as a Holiday Train Driver, safely operating the train and ensuring an enjoyable experience for riders.
• Assist with Santa’s Sleigh interactions, helping guests with photos, line management, and overall experience coordination.
• Maintain cleanliness, safety, and organization of assigned areas throughout the shift.

• Collaborate with fellow Guest Services Representatives and property management to ensure seamless daily operations.
• Support holiday programming, special events, and seasonal activities as needed.
• Communicate important guest feedback or operational concerns to supervisors promptly.

• Demonstrate the company’s core values consistently.
• Complete all additional tasks, projects, and responsibilities as assigned by the supervisor or company.

• Previous Guest Services, hospitality, retail, or customer service experience preferred.
• Strong communication and interpersonal skills with the ability to engage guests in a friendly and positive manner.
• Energetic, outgoing, and enthusiastic personality—especially when interacting with children and families.
• Ability to work effectively as part of a team in a fast-paced, festive environment.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Must be reliable, punctual, and committed to providing exceptional service during peak holiday hours.
• Ability to stand, walk, or move for extended periods while assisting guests or operating attractions (including seasonal equipment like the Holiday Train), lift up to 15 pounds for event tasks, work indoors/outdoors in colder weather, and maintain availability for evenings, weekends, and holidays during the November–January peak season.

• Demonstrates genuine care for guest experience and satisfaction.
• Engages guests clearly, warmly, and professionally.
• Works effectively with others in a high-energy, collaborative environment.
• Handles busy periods, changing tasks, and diverse guest needs with ease.
• Brings energy, enthusiasm, and holiday spirit to every interaction.

Stark Enterprises is a full-service real estate development company based in Cleveland, Ohio, with expertise in acquisition, development, leasing, property management, construction, architectural design, landscape architecture, marketing, and security. We are committed to delivering high-quality, innovative solutions to meet the evolving needs of our clients and communities.

As an Equal Opportunity Employer, Stark Enterprises is dedicated to fostering a diverse and inclusive workplace. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other characteristic protected by law. Employment decisions are based on qualifications, merit, and business need.

Join us and be part of a forward-thinking company that values both its employees and the communities it serves.