Senior Instructor Community & Excellence Manager

Define what great instruction looks like at Stepful across entry level certificate programs, and build coaching rubrics and cadences that help instructors embody that standard.

Build and motivate a thriving community of Stepful instructors — creating spaces (virtual) where instructors connect, share best practices, and feel recognized for their impact on students.

Develop self-serve tools and dashboards that give instructors real-time visibility into their classroom impact — pass rates, student engagement, cohort progress — so they can drive their own improvement.

Run recognition programs and feedback loops that motivate instructors to go above and beyond for students and to contribute innovation and improvement ideas back to the team.

Manage 2–3 Instructor Quality Managers who support coaching, observation, and onboarding.

Maintain a real-time view of instructor health across the network - tracking tenure, performance trends, and risk - use that data to inform hiring, offboarding, and coverage decisions.

Partner with the curriculum team to ensure instructors are translating the latest content into effective classroom delivery — adapting correctly to cohort needs and flagging real-world gaps that should inform future curriculum updates.

Use student outcome data (pass rates, engagement, completion) as a quality signal — connecting instructor performance to learning outcomes and iterating to reduce variability across cohorts

Experiment with AI-enabled coaching and observation tools to improve feedback speed and consistency at scale.

Work closely with Curriculum , Product teams on program modifications. Work with Growth teams on cohort scheduling.

Support new program launches in entry-level certificates.

5+ years of experience in instructional quality, curriculum, or education operations

Experience managing a large team or network of contractors / adjunct teams

Background as a teacher, so you speak the language our instructors understand

Proven ability to build systems from scratch — observation rubrics, coaching workflows, performance tracking — and get others to actually use them.

Comfort operating independently in an ambiguous, fast-moving environment; you don't need a perfect playbook to take action.

Strong communication and coaching skills — you’re charismatic and comfortable leading large groups. You know how to deliver feedback in a way people can receive and act on.

You have experience in healthcare education (allied health, clinical training, nursing, or similar).

You have previous experience at an early-stage or Series A–C startup — you know how to build and iterate fast.

You're fluent with LMS platforms and comfortable using data to drive quality decisions.

Introductory call with Talent Acquisition team member

Interview with Hiring Manager

Take-Home Assignment

Virtual Panel Interview

On-Site Panel Interview