Lead, Shift Operatns (CPD)

Responsibilities

The Shift Operations Lead (CPD) provides supervision and direction to daily Regional Production Center (RPC) digital print activities through the proper allocation of labor, equipment, and materials resources.; This position engages daily with the RPC client services staff, pre-production and digital production team, and supervises all production operation specialists, operation assistants, and their production activities. This position promotes and upholds targeted levels of both internal and external customer satisfaction, provides operational support to the Production Facility Manager, as well as, field-based CPD Management & Sales Teams. The CPD Production Lead acts as a liaison between Production Facility Manager, Client Services, the production/service staff, field-based personnel, and vendor support associates. This position oversees the execution and adherence to targeted quality standards, on-time performance standards, labor productivity, facility 5S organizational standards, and adherence to order control standards.; Performs any duties within the facility as assigned by the RPC Production Facility Manager.

Qualifications

Associate’s Degree or equivalent experience and 1-3 years’ experience.

Other Information

Must possess the ability to effectively lead and manage in a professional work environment; must demonstrate sound judgment.

Must be able to plan, prioritize and implement detailed instructions in a timely and efficient manner through direct reports and other employees.

Must possess the ability to listen actively, analyze customer and employee needs through effective communication and listening skills.

Must have the ability to learn new information and processes within company guidelines.

Must possess the skills to effectively multi-task and utilize time management.

Ability to supervise the activities of up to 10 employees conducting coordinated activities. Requires the ability to make decisions in a fast-paced sales/service environment.

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