Service Advisor / Writer

• →Greet customers and serve as their primary point of contact throughout the service process
• →Listen to customer concerns and accurately document vehicle service and repair needs
• →Prepare repair orders and provide clear, accurate estimates
• →Communicate with technicians regarding vehicle diagnosis, repairs, and recommended services
• →Monitor service progress and keep customers informed of repair status, changes, and completion times
• →Explain recommended maintenance and repairs in a clear, professional manner
• →Obtain customer authorization for additional work when necessary
• →Review completed repairs and charges with customers
• →Process customer payments and complete service transactions
• →Help ensure each customer receives timely, professional service and a positive overall experience

• Strong customer service and communication skills
• Ability to multitask, prioritize, and stay organized in a fast-paced environment
• Professional attitude and ability to work effectively with customers, technicians, and management
• General automotive knowledge or the ability and aptitude to learn
• Valid driver's license and acceptable driving record
• Previous automotive service advisor/writer experience is preferred, but not required
• Dealership, Ford, or Reynolds & Reynolds DMS experience is a plus

We are an equal opportunity employer committed to maintaining a workplace where employees are respected and valued. We prohibit discrimination or harassment based on any characteristic protected by applicable law.