Customer Care Specialist

Sundays for Dogs is a founder-led, direct-to-consumer brand reimagining pet food so dog owners can spend more quality time with their dogs — now and later. We make human-grade, air-dried food that supports long, healthy lives, and we build our company around shared core values that guide how we work and how we treat each other. We move with urgency, challenge assumptions, and hold ourselves to a high bar because what we’re building matters. Our subscription model is the backbone of how we serve customers, delivering better food and a better experience straight to their door.

The Customer Care team is responsible for building trusted, long-term relationships with our customers and their dogs. We support pet parents across every stage of their journey with Sundays, blending empathy, expertise, and proactive care to ensure customers feel confident, informed, and supported. This team works closely with Care, Nutrition, Veterinary, and Fulfillment partners to deliver a best-in-class experience that reflects the quality of our food.

The Concierge Specialist is a newly created role on our Customer Care team. it plays a critical role in shaping a customer’s first impression of Sundays. This role owns proactive, outbound communication with new subscribers from their first delivery through their third, ensuring a smooth onboarding experience and building early trust. You will guide new customers through feeding transitions, anticipate questions before they arise, and provide personalized support based on each dog’s unique profile.

This is an hourly position that reports directly to the Customer Experience leadership team and does not have direct reports. The role is highly cross-functional and partners closely with Care, Fulfillment, Nutrition, and Veterinary teams to resolve nuanced customer needs and ensure a seamless transition into ongoing Care support.

This role is based in Cleveland, Ohio. While much of the work may be completed remotely, candidates must be able to attend regular in-person meetings and collaborate onsite as needed. Flexibility to work both from home and in person is required.