Procurement and Contract Process Consultant

Founded on the principle that the right person in the right role can change everything, SEU-USA is more than just a staffing agency. Consequently, we are a strategic partner dedicated to building the powerful workforces that drive business success across the USA.

Seeking a Technology Procurement, Software Distribution, and Contract Process Consultant to provide operational support for enterprise technology procurement, software distribution, supplier coordination, and contract-related processes. The consultant will oversee workflow management, software fulfillment activities, documentation, reporting, stakeholder communication, and process improvement initiatives. This role serves as a liaison between business units, service management teams, suppliers, contract managers, and end users to ensure requests are processed efficiently and in accordance with established procedures.

·        Manage and monitor technology procurement, software distribution, service request, and contract-related workflow queues.

·        Review submissions for completeness and ensure appropriate routing for security, accessibility, compliance, procurement, and other required reviews.

·        Coordinate task assignments and track fulfillment activities across multiple teams and stakeholders.

·        Assist customers with documentation requirements, request status updates, timelines, and process guidance.

·        Support software licensing, purchasing, renewals, pricing coordination, billing, and contract administration activities.

·        Participate in supplier discussions regarding licensing, contract requirements, software fulfillment, and procurement processes.

·        Maintain process documentation, knowledge articles, FAQs, training materials, and workflow records.

·        Track request aging, renewals, escalations, and performance metrics; prepare reports and leadership summaries.

·        Support knowledge transfer activities and assist with onboarding and training efforts.

·        Recommend process improvements to enhance efficiency, customer experience, and service delivery.

·        2+ years of experience managing workflow queues, tickets, service requests, procurement, contract administration, or software fulfillment processes.

·        2+ years of experience interpreting policies, procedures, and process documentation.

·        2+ years of experience maintaining process documentation, training materials, knowledge articles, and customer communications.

·        2+ years of experience with procurement, contracts, software licensing, software distribution, service management, or compliance workflows.

·        2+ years of experience with Microsoft Office applications and workflow/ticketing systems.

·        Experience in higher education, government, or public sector environments.

·        Experience with ServiceNow or similar ITSM platforms.

·        Knowledge of software asset management, licensing, procurement, and vendor management processes.

·        Familiarity with accessibility, security, privacy, AI governance, legal, or procurement review processes.

·        Experience supporting budgeting, billing, reporting, ROI analysis, and service improvement initiatives.

Bachelor’s degree or equivalent combination of education and relevant experience in Business Administration, Information Systems, Project Coordination, Service Management, Procurement, Contract Administration, or related fields.