Automation & Self-Service Specialist

We’re looking for a detail-oriented and customer-focused professional to own and optimize our support chatbots and FAQ knowledge base. You’ll be responsible for ensuring customers get accurate, timely, and helpful answers through self-service channels. This is not an engineering role — you will work closely with product, support, and content teams to keep information updated, clear, and effective.

• Manage and continuously update chatbot content to improve accuracy, usability, and customer satisfaction.
• Curate and maintain the FAQ/knowledge base, ensuring all content is clear, up to date, and aligned with support policies.
• Analyze chatbot and FAQ performance metrics (usage, deflection rates, satisfaction scores) and propose improvements.
• Collaborate with Customer Support teams to identify recurring issues and knowledge gaps.
• Work with Product and Marketing teams to ensure new features, services, and policies are accurately reflected in self-service content.
• Test chatbot flows and FAQ entries to ensure a seamless customer experience.
• Collect customer feedback and refine content to make self-service support as effective as possible.
• Ensure tone of voice is consistent with brand guidelines and customer communication standards.

We are looking for someone who has:

At Super, we are creating a unique entertainment ecosystem engaging millions of customers worldwide. Our product and technology teams in Amsterdam (the Netherlands), Madrid (Spain), Zagreb (Croatia), London (UK), and Bucharest (Romania) are building the playstack that will champion the future of play.

Our ambitious growth strategy focuses on expanding across Europe and Latin America while delivering immersive customer experiences and creating lasting value for our customers, partners, and communities.

The company’s long-term strategy is supported by world-class investors. In 2019, Blackstone, the world’s largest alternative asset manager, made a strategic minority investment of €175 million. In 2025, we strengthened our financial position through a €1.3 billion refinancing agreement, reinforcing our partnership with Blackstone and enabling accelerated global expansion.

Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).