Superbet1mo ago

CRX Lead

Greecelead

OtherCrx

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Quick Summary

Key Responsibilities

Monitor customer feedback, reviews & VoC reports to identify experience gaps. Identify friction map across critical steps of the customer journey. Track CX performance indicators.

Technical Tools

OtherCrx

It’s an exciting time to join us! We’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life.

Responsibilities

~1 min read

→Monitor customer feedback, reviews & VoC reports to identify experience gaps.
→Identify friction map across critical steps of the customer journey.
→Track CX performance indicators.
→Prepare reports & insights on customer behaviour & experience trends.

What We Offer

~1 min read

✓Competitive salary and annual bonus based on performance.

✓Flexible work arrangements. Comprehensive health, dental, and vision insurance.

✓Access to professional development courses and certifications.

✓Option to attend industry conferences.

At Super, we are creating a unique entertainment ecosystem engaging millions of customers worldwide. Our product and technology teams in Amsterdam (the Netherlands), Madrid (Spain), Zagreb (Croatia), London (UK), and Bucharest (Romania) are building the playstack that will champion the future of play.

Our ambitious growth strategy focuses on expanding across Europe and Latin America while delivering immersive customer experiences and creating lasting value for our customers, partners, and communities.

The company’s long-term strategy is supported by world-class investors. In 2019, Blackstone, the world’s largest alternative asset manager, made a strategic minority investment of €175 million. In 2025, we strengthened our financial position through a €1.3 billion refinancing agreement, reinforcing our partnership with Blackstone and enabling accelerated global expansion.

Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).