Senior Operations Manager (Operations Manager I)

This role requires up to 80% travel to customer sites to support new start-ups and operational launches. You'll play a key role in preparing sites for go-live, supporting implementation activities, and partnering with operational teams to ensure a successful launch and customer experience.

• Proven experience executing on-the-floor startup, implementation, or go-live activities, required.
• Experience in a data center, server logistics, or high-tech warehousing environment managing serialized assets and ESD-compliant handling, preferred.
• Strong ability to manage daily floor operations, supervise multi-shift teams, and drive productivity, safety, and quality metrics.
• Proven success supporting facility activations, workforce ramp-ups, systems deployment, and post-go-live performance stabilization.
• Working knowledge of high-precision serialized asset tracking, strict chain-of-custody processes, electrostatic discharge (ESD) standards, and specialized IT handling equipment (such as server rack tuggers).
• Comfortable working within active construction or dynamic site development environments during facility build-outs and early-stage ramping.
• Demonstrated ability to train, mentor, and develop frontline supervisors and hourly associates, including the capacity to onboard and upskill talent transitioning from non-technical warehousing backgrounds.
• History of daily customer interfacing, managing on-site client relationships, and communicating operational updates effectively.

The Sr. Operations Manager (Operations Manager I) role has a national salary range of $85,000 - $100,000.

For roles within California and Washington the range is $85,000 to $110,000.

• →Lead, motivate and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging.
• →Develop and implement efficient workflows, labor plan, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve overall operational efficiency.
• →Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization.
• →Compile comprehensive reports on key performance indicators (KPIs), including but not limited to productivity and accuracy metrics, providing valuable insights to support informed decision-making and drive continuous improvement efforts.
• →Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork.
• →Partner with Human Resources and site leadership to ensure a comprehensive hiring process of Supervisors. Provide valuable input and recommendations to support the selection of top talent that aligns with the organization's values, culture, and job requirements.
• →Collaborate closely with cross-functional teams to ensure the consistent and prompt fulfillment of customer orders, exceeding their expectations.
• →Engage in a strong partnership with customers, proactively taking measures to address any concerns or issues, with the goal of achieving exceptional customer satisfaction.

• Bachelor's degree or equivalent experience, preferred.
• 1+ years logistics industry experience, required.     
• 2+ years of experience in a supervisory or management role, required.
• Experience with P&L management, objective setting, and project management, preferred.

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.

Our Organization is an equal opportunity employer.