Picking Supervisor

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a new Picking Supervisor to join our growing Outbound Team and Fulfillment Center network. This individual will report into our Outbound Manager and is responsible for the oversight, development, and accountability of the Picking Team.

• →Ensure the Picking Team is picking all Fast Track shipments that come in on a daily basis while keeping a high level of accuracy
• →Wave orders and delegate specific assignments when necessary
• →Serve as the main point of contact for the Customer Service Team in terms of high priority orders, incomplete SKUs, order errors or any issues that come up that relate to the Picking Team
• →Train all team members on all operational processes along with standard safety and organizational processes by working with the Training Team
• →Ensure that priority replenishments are completed in a timely manner  
• →Track performance of each team member and providing consistent feedback regularly along with check-ins along with individual and departmental KPI success
• →Conduct monthly check-ins with each member of the Picking Team in order to establish rapport and provide feedback
• →Immediately address all personnel and performance related incidents that arise
• →Ensure the Picking Associate’s timecards are accurate and up to date
• →Attend and participate in the HR Leadership meetings twice a month
• →Execute all process improvements developed and in partnership with the Outbound Manager to support the growth
• →Execute all projects assigned by the Outbound Manager
• →All members of leadership are expected to lead by example and maintain professional standards in the workplace

• High school diploma or GED equivalent
• Ability to push and pull objects up to 60 pounds of force independently
  • Employees are expected to seek help or use appropriate equipment to ensure safety for any task involving pushing or pulling that exceeds 60 pounds
• Ability to stand and walk for up to 8-10 hours and up to 20,000 steps per day
• Fundamental understanding of inventory, supply chain and logistics concepts
• Proficiency with Microsoft Office applications (especially Word, Outlook, and Excel)
• Strong problem solving and time management skills; strong attention to detail.
• Strong verbal and written communication skills
• Ability to work independently, multitask and follow process and standard procedures