(fluent Croatian & English) Technical Support Consultant (Global, remote)
OtherTechnical Support Consultant
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Quick Summary
Key Responsibilities
Deliver outstanding customer support via chats and emails; Accurately record and document incidents, service requests, and relevant customer information in the CRM system,
Technical Tools
OtherTechnical Support Consultant
Responsibilities
~1 min read- →Deliver outstanding customer support via chats and emails;
- →Accurately record and document incidents, service requests, and relevant customer information in the CRM system, Jira;
- →Assess and prioritize incidents according to their urgency, impact, and defined procedures;
- →Escalate incidents to the appropriate internal departments or support levels when required;
- →Build strong and lasting customer relationships;
- →Keep up with evolving tools and technology;
- →Handle sensitive customer data with care and security;
- →Maintain deep understanding of client solutions and meet KPI;
- →Communicate with developers and cross-functional specialists.
Requirements
~1 min read- Fluent Croatian and English (at least C1 for both spoken and written);
- At least 1 year of proven experience in remote and/or on-site (field) technical support;
- Practical experience troubleshooting and supporting Microsoft Windows operating systems, including Windows XP, Vista, 7, 8, 8.1, 10, and 11;
- Experience providing support and installing, configuring, and troubleshooting antivirus software and personal firewalls;
- Experience supporting Microsoft Outlook and common web browsers;
- Experience installing and configuring internet and network connections, including ADSL, cable, LAN, Wi-Fi, and 3G service;
- Experience providing office software support to users (Word, Excel, Access, PowerPoint);
- Working knowledge of Windows, macOS, Android, and iOS environments;
- Analytical and research skills;
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Nice to Have
~1 min read- Linux knowledge.
What We Offer
~2 min read✓Flexible schedule;
✓Opportunity to cooperate fully remotely;
✓Inclusive international environment;
✓Compensation in USD;
✓Rewards for referring friends;
✓Balance between project workload and personal time, but also – internal health policy;
✓Responsive leadership interested in your development and long-lasting cooperation;
✓Greenhouse conditions for self-development;
✓A culture built on trust, with no time-tracking requirements.
Location & Eligibility
Where is the job
Kotor, Montenegro
Remote within one country
Listing Details
- Posted
- September 23, 2026
- First seen
- September 29, 2026
- Last seen
- September 29, 2026
Posting Health
- Days active
- 0
- Repost count
- 1
- Trust Level
- 39%
- Scored at
- September 29, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
External application
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