Call Center Rep

OtherCenter

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Key Responsibilities

Welcomes and greets all patients and visitors over the phone Responsible for answering phone calls while maintaining a polite,

Technical Tools

OtherCenter

~1 min read

Responsible for answering phone calls while maintaining a polite, consistent phone manner using proper telephone etiquette
Responsible for keeping the call center area clean, organized, and of a professional appearance
Registers new patients and updates existing patient demographics by collecting patient information, including personal and financial information, via phone calls
Facilitates a positive patient experience by obtaining appropriate information for scheduling (insurance eligibility, referrals, medical records, etc.) and by adhering to the scheduling guidelines for each provider.
Ensures the availability of treatment information by maintaining proper patient records
Responds to patients, prospective patients, and visitors' inquiries in a courteous manner
Adequately generating telephone encounters and directing phone calls to appropriate staff with the appropriate amount of detail
Be a team player and assist with other tasks during downtime
Protects patient confidentiality by making sure protected health information is secured