Front Desk

1. →Coordinates and schedule surgical cases by collaborating with patients, families, staff, and providers offices and the greater community to schedule surgeries, pre-op physicals, and surgical planning testing.
2. →Interacts with patients, physician offices, and other staff providing timely, accurate, and responsive information.
3. →Coordinates with hospital vendors regarding surgical implants and equipment.
4. →Ensures efficient written and verbal communication to various stakeholders.
5. →Identifies scheduling barriers and implements solutions to improve scheduling results. Identifies ways to streamline surgical scheduling process and provides suggestions to managing staff.
6. →Confirms all equipment scheduling needs including but not limited to: c-arm, hemasource, pathology, sterile surgical equipment and special order supplies.
7. →Monitors OR schedule, releasing open block time appropriately.
8. →Monitor and maintain bed calendar, ensuring appropriate bed scheduling for accurate census allocation
9. →Consistently demonstrates a positive attitude. Fosters teamwork by helping others. Acknowledges and responds tactfully to all requests. Shows consideration in interaction with patients, family, and other healthcare team members by demonstrating listening skills and cooperation. Communicates and interacts with others in a professional, responsible, cooperative, and positive manner at all times.
10. →Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted and maintain standard workflow.
11. →Demonstrates confidence and knowledge in procedures, terminology, basic anatomy, and anesthesia methods. Consults with staff when unsure of an exam or procedure protocol.
12. →Demonstrates knowledge of CPT and ICD-10 codes.
13. →Adheres to and enforces scheduling guidelines along with all other hospital policies and procedures.
14. →Practices caution and uses good judgment in relaying messages and giving information to patients, families, and visitors.
15. →Demonstrates the highest degree of integrity and honesty. Able to work independently with little supervision.
16. →Utilize concepts of age/developmental stages in interactions with patients and families.
17. →Receives patients and visitors and provides assistance in scheduling appointments, patient registration, medical chart maintenance and the coordination of patient referrals.
18. →Greets patients and visitors in a courteous and professional manner and verify patient contact and insurance information on file.
19. →Registers the patients, while ensuring that all demographic information is current.
20. →Ensures that required documents are received and documented in the patient’s record, such as Physician orders, result of patient history and physical exams, advance directives, patient bill of rights and notice of ownership disclosure.
21. →Creates, files and retrieves patient charts as needed, ensuring proper security measures are followed to maintain confidentiality of all patient information.
22. →Answer non-medical questions and give routine non-medical instructions.
23. →Enters demographics of new patients, including insurance information, into the applicable system.
24. →Ensures appropriate patient signatures are secured for the informed consents prior to service being rendered.
25. →Ensures that referrals are available and, if required, coordinates the exchange of patient data with referral sources.
26. →Answers incoming telephone calls, handling calls if applicable and otherwise routing calls to the appropriate party or taking messages.
27. →Collects, verifies, and enters the applicable system, all insurance and third-party resources for payment.
28. →May coordinate insurance verification with insurance companies through online eligibility verification system on a case-by-case basis.
29. →Communicates with patients regarding patients’ financial responsibility and collects money such as copayments for the procedures.
30. →May escort patients throughout the Center to insure proper office flow.
31. →Understands and abides by all HIPAA policies and procedures.
32. →Maintains inventory of office supplies.
33. →This role excludes performing any clinical tasks related to patient, to include assessment or evaluation of patient’s medical condition or providing clinical advice or medical care or recommendations.
34. →Demonstrated knowledge of potential exposure to hazardous materials (i.e. patient body fluids, disinfectant chemicals) and location of SDS sheets.
35. →Participates in QAPI and Safety Program.

• Performs other duties as assigned.
• Demonstrates the spirit of the philosophy, mission, and values of the hospital through words and actions and implements them into departmental processes, programs, and the working environment.
  • Applies the principles and values of customer service and continuous quality improvement while performing day-to-day activities of the position.
  • Maintains and protects confidentiality regarding all aspects of patient care, personnel and strategic issues. Adheres to Confidentiality Policy.
  • Maintains positive working relationships and fosters cooperative work environment. Adheres to the hospital’s Guidelines for Appropriate Conduct in the HR Manual.
  • Displays honesty and mutual respect when communicating with peers and other departments.
  • Follows through on problems that may compromise effective job performance by using appropriate chain of command.

This position requires lifting, carrying, pushing, and/or pulling up to fifty (50)+ pounds while administering care to patients. Stooping, kneeling and/or crouching daily in delivery of patient care. Standing and walking for more than five (5) hours per day; running occasionally in responding to patient care emergencies.

Aligns with CDC’s Advisory Committee on Immunization Practices (ACIP) for Healthcare Personnel 

• Hepatitis B- Lab evidence of immunity (titer) to Hepatitis B or three doses Hep B vaccine at appropriate intervals
• Influenza- documentation of current seasonal flu vaccine (mandatory from November 1st through March 31st each year)
• Measles, Mumps, and Rubella - Lab evidence of immunity (titer) to Measles, Mumps, and Rubella or 2 doses of MMR Vaccination
• Varicella (chickenpox) - Lab evidence of immunity (titer) to Varicella or 2 doses of Varicella Vaccine
• Tetanus, diphtheria, pertussis (Tdap) - documented proof of immunization
• Tuberculosis Screening - Documentation of a two-step TB skin test within the past year OR lab verification of a negative TB Gold or T-Spot tuberculin test within the past 6 months

Environmental hazards such as chemicals, solvents, needles, needle containers, sharps, blood, body fluids, various infectious/communicable diseases, infectious medical waste, radiation, and/or radioactive materials and/or radioactive waste, proximity to moving mechanical parts.  Protective clothing/equipment may be necessary.