✓Award Winning Hospital for Special Surgery
✓5 Star CMS rated facility for patient experience
✓Positive Work culture
✓Career growth opportunities
✓Comprehensive Medical, Dental, Vision Insurance, Life and Disability Insurance
✓Paid Time Off
✓401k Employer Match
✓Tuition Assistance
✓Greets patients/ families promptly and courteously as the patient arrives at the hospital.
✓Answers the telephone, provides requested information or takes messages, and directs caller to the appropriate personnel.
✓Provides interpretation of forms to be signed upon admission including patient rights and living will questions.
✓Reviews all patient forms for completeness, accuracy, and appropriate signatures.
✓Collects deposits and/or co-pays according to established guidelines.
✓Practices caution and uses good judgment in relaying messages and giving information to patients, families, and visitors.
✓Directs any patient, family, or visitor complaints to the appropriate person for prompt resolution.
✓Utilize concepts of age/ developmental stages in interactions with patients and families.
✓Adheres to all Hospital Policies and Procedures, specifically Guidelines for Appropriate Conduct, Corporate Compliance, Diversity, and Confidentiality.
✓Predictable and reliable attendance is an essential function of this position
✓Identifies potential risks to patients: identifies risks to patients in order to reduce incidence of injury; identifies actions to eliminate, minimize or report risks; identifies procedures to follow in the event of an incident; reports processes for common problems, failures and user errors.
✓Demonstrates the spirit of the philosophy, mission, and values of the hospital through words and actions and implements them into departmental processes, programs, and the working environment.
✓Applies the principles and values of customer service and continuous quality improvement while performing day-to-day activities of the position.
✓Maintains and protects confidentiality regarding all aspects of patient care, personnel and strategic issues.
✓Adheres to Confidentiality Policy.
✓Possesses comprehension of health insurance plans
✓Maintains positive working relationships and fosters cooperative work environment.
✓Adheres to the hospital's "Guidelines for Appropriate Conduct" in the HR Manual.
✓Displays honesty and mutual respect when communicating with peers and other departments.
✓Follows through on problems that may compromise effective job performance by using appropriate chain of command.
✓Complies with National Patient Safety Goals.
✓Universal precautions and infection control guidelines, including hand washing guidelines followed at all times.
✓Performs other duties as required or assigned, which are reasonably within the scope of duties in this job classification
✓Demonstrates respect for diverse backgrounds of all patients, families and co-workers.
✓High School Diploma or G.E.D.
✓One (1) to two (2) years minimum experience as an admissions clerk or in Health Information Services in a hospital setting.
✓Effective communication skills; both orally and written.
✓Computer skills needed.
✓Ability to work with others within a team to ensure quality patient care.
✓Strong critical thinking skills.