Patient Access Representative, (Full-Time)

United States·Addisonmid

OtherPatient Access Representative

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Quick Summary

Overview

GENERAL SUMMARY OF DUTIES: The Patient Access Representative is the first point of contact for patients, business partners, vendors, and employees. A pleasant, professional,

Technical Tools

OtherPatient Access Representative

Requirements

~1 min read

Admits patients to the Facility following established policies and procedures
Assembles patient forms and confirms patient identification
Answers telephone courteously and in a quiet, pleasant voice
Accepts and relays messages effectively
Maintains and protects each patient’s right to confidentiality per HIPPA guidelines
Identifies emergencies and initiates appropriate response
Assumes clerical duties and responsibilities as necessary
Maintains order and cleanliness of the desk and lobby areas
Accurately collects co-payments and deductibles
Ensures monies collected are recorded accurately and timely
Demonstrates qualities of Service Excellence. Positive customer service and telephone etiquette by treating all customers with dignity and respect
Ensures notifications to insurance have been accurately obtained as required
Enters charges and E/M Levels as listed on charge sheet as assigned
Exhibits flexibility in work schedules and assigned tasks
Maintains minimal error rate in demographics
Maintains productivity as requested by Patient Access Manager
Obtains and verifies patient demographic and financial information
Participates in group meetings and/or various committees
Makes suggestions to workflow improvements
Notifies Supervisor of any issues
Maintains a positive attitude toward their position and responsibilities
Other duties as assigned

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is frequently required to sit, converse, and listen; use hands to touch, handle, or feel objects, tools or controls; and to reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus.
The employee must be able to lift and/or carry over 20 pounds on a regular basis and be able to push/pull over 25 pounds on a regular basis.
The employee must be able to stand and/or walk at least five hours per day.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.