Patient Care Rep- Key Whitman Eye Center, Rockwall

The Patient Care Representative manages the day-to-day front desk operations to ensure quality patient care, uphold and promote the company’s business processes and values relating to innovative and superior eye care.

The essential functions include, but are not limited to the following:

• →Greets patients as they arrive at the office in a friendly and professional manner
• →Collects and verifies patient data for accuracy and completeness

• →Creates and sustains a highly accountable and inspired work environment where employees deliver exceptional customer service and patient care
• →Checks patients in and out and schedules any needed appointments
• →Directs patients, vendors, visitors, customers and the general public as appropriate
• →Maintains accurate documentation in the patients EMR
• →Faxes and requests faxes of patient chart notes from satellite offices
• →Monitors patient flow and tracks patient wait times efficiently
• →Opens daily patient accounting controls, posts charges and closes controls
• →Schedules future appointments in adherence to policies and procedures
• →Maintain waiting room environment, appearance and patient comfort
• →Perform other duties as assigned by supervisor

• High School diploma or GED
• 1-3 years of Healthcare reception related experience
• Excellent verbal and written communication skills
• Ability to work both independently and as a team player
• Ability to work in a fast paced environment
• Attention to detail and time management
• CPR desired, but not preferred
• HIPAA knowledge and compliance

Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws.  This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc.  Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.