Professional Services Manager

(india)Remotemid

OtherProfessional Services Manager

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Quick Summary

Requirements Summary

2+ years in Professional Services, Consulting, or Technical Delivery at a security vendor, SOC/IR experience,

Technical Tools

OtherProfessional Services Manager

What We Offer

~2 min read

Swimlane is redefining security operations with Agentic AI automation that empowers organizations to work smarter, respond faster, and stay ahead of threats. Our low-code platform combines automation, orchestration, and intelligent reasoning to unlock true operational autonomy across the modern SOC.

At Swimlane, we put people first. We foster a culture of innovation, trust, and continuous improvement—where your ideas matter and your work drives meaningful change. Join us and help build the next era of Agentic AI-powered security operations.

✓Competitive Benefits & Compensation

✓Stock Options

✓Training & Professional Development Opportunities

✓MacBook Pro

✓Great Company Culture

✓We value collaboration and innovation

✓Give-back Volunteering Opportunities

✓Punch above your weight class - We make the most of our circumstances and constantly surprise and impress with our ability to deliver.

✓Be a happy innovator - The hard problems are the fun problems to solve, we’re excited to take on difficult challenges and find creative solutions.

✓Always be leveling up - We are continuously improving, embracing change, and consuming information to better ourselves and each other.

✓Move at the speed of WOW - We work with an extreme sense of urgency, but we never compromise quality.

✓Have honesty and integrity in ‘all the things’ - We make decisions with the best of intentions, doing what is right for as many stakeholders as possible.

About the Role

~1 min read

We are seeking a Professional Services Manager (PSM) to lead a team of engineers delivering automation solutions within a SOAR-driven environment while remaining hands-on in customer delivery. This is a player-coach role, combining deep technical execution across Swimlane Platforms and automation use cases with active coaching, mentorship, and team leadership.

Responsibilities

~1 min read

→Contribute to customer implementations, integrations, and migrations
→Act as a technical escalation point for team members
→Coach and mentor engineers across technical and client-facing skills
→Drive delivery quality and consistency
→Conduct performance reviews and development planning
→Partner cross-functionally across PM, TAM, and technical teams
→Support customer escalations and key conversations

Requirements

~1 min read

2+ years in Professional Services, Consulting, or Technical Delivery at a security vendor, SOC/IR experience, federal Cyber Protection Team experience or a combination of the three
1+ years mentoring or leading engineers
Proven experience delivering complex customer solutions
Strong client-facing communication skills
Bachelor’s degree in Computer Science, Information Technology, Engineering, or relevant field. Year for year of relevant work experience may be substituted for the degree.
Demonstrated experience working in Security Operations Centers (SOCs) and Incident Response (IR) processes and procedures
A strong understanding of modern cybersecurity technologies and methodologies
Ability to quickly grasp complex technical concepts and make them easily understandable verbally, in writing, and designing supporting network diagrams/illustrations as necessary