Senior Community Engagement Manager (Sickle Cell), MyHealthTeam

At MyHealthTeam, we create online social networks for people living with chronic health conditions. Across 70+ condition-focused communities and more than 4.5 million members, our mission is to help people feel less alone by fostering meaningful connections, trusted information-sharing, and supportive experiences rooted in real life.

Living with a chronic condition is often about far more than managing symptoms. It can mean navigating fatigue, uncertainty, healthcare systems, caregiving responsibilities, stigma, financial stress, and everyday life challenges that others may not fully understand. Our communities create spaces where members can connect with people who truly “get it,” learn from one another, and feel supported throughout their health journeys.

We are expanding our platform to serve the sickle cell disease (SCD) community — one of the most underserved populations in American healthcare. People living with SCD navigate extraordinary challenges: undertreated pain, stigma in clinical settings, complex barriers to insurance and disability benefits, and a healthcare system with a well-documented history of failing this community. We are building something different — a trusted, member-first space — and we are looking for someone who understands why that matters.

You’re someone who understands that great community work is not just about driving engagement. It’s about building trust, creating belonging, and helping people feel seen, supported, and informed during vulnerable moments in their lives.

• Serve as the primary community manager for our new sickle cell disease community — a visible, credible, and trusted presence from day one
• Set the tone for authentic, safe, and culturally fluent participation during the critical early months of launch
• Shape discussion topics, norms, and member experiences that reflect the real and complex realities of living with SCD
  
  

• Welcome new members and help create an environment where people feel comfortable participating and sharing
• Support ambassadors and highly engaged members who help strengthen trust, connection, and belonging within the community
• Create thoughtful prompts, polls, Q&As, educational discussions, and storytelling opportunities that encourage authentic conversation and practical peer support — covering SCD-specific topics like ER navigation, gene therapy access, fatigue, disability benefits, etc.
  
  

• Moderate conversations to maintain a safe, respectful, and inclusive environment
• Navigate misinformation — including unproven treatments — with nuance and education rather than censorship, while maintaining evidence-based standards
• Help members discover trustworthy, evidence-informed resources while honoring the importance of lived experience and peer connection
  
  

• Surface member insights, recurring challenges, and emerging themes to the Product, Editorial, Marketing, and Research teams
• Help internal partners better understand the emotional and practical realities members face beyond clinical symptoms alone
• Contribute ideas that improve how the Community, Email, Product, and Content experiences work together to better support members
  
  

• Manage a broader portfolio of health communities alongside your primary SCD focus
• Analyze engagement patterns and community trends to refine strategies and improve member connection
• Experiment thoughtfully with new engagement approaches while staying grounded in member needs and community safety
  
  

• 3+ years of experience building and managing online communities, patient communities, peer support spaces, or highly relationship-driven digital experiences
• Strong written and verbal communication skills with the ability to foster thoughtful, supportive, member-centered experiences
• A quick, empathetic, and thoughtful approach to member interactions
• Strong emotional intelligence and the ability to navigate sensitive conversations with care and professionalism
• Experience building trust with diverse communities and fostering inclusive participation
• Comfort collaborating cross-functionally with the Product, Content, Analytics, Marketing, and Community teams
  
  

• Deep, credible connection to the sickle cell disease community through professional work, sustained advocacy, caregiving, or lived experience
• Cultural fluency with the African American community and a nuanced understanding of the trust, stigma, and healthcare access dynamics specific to the SCD experience
• Experience in patient advocacy, public health, social work, behavioral health, caregiving, or online peer support
• Experience balancing community insights, empathy, and data-informed decision-making

To apply for this position, please submit:

·      Your resume

·      A cover letter that answers the following question:

Tell us about a time you noticed an unmet need within a community and took action to support or improve someone’s experience. What did you notice, what did you do, and what was the outcome?