Customer Success Manager

Excellent communicator with strong cross-functional collaboration skills and an empathetic, customer-first mindset.

Track record of owning a book of customers and driving measurable outcomes across adoption, retention, and expansion (NRR, GRR, logo retention).

Comfortable leading executive business reviews, success planning, and renewal/expansion conversations with finance and operations stakeholders.

Working knowledge of accounts receivable, B2B invoicing, collections, and AR workflows—or a strong appetite to develop deep fluency quickly.

Hands-on experience with financial systems (QuickBooks, NetSuite, ERP integrations) and CRMs (Salesforce, HubSpot), and comfort troubleshooting accounting/data issues.

Data-driven: experience using SQL, BI tools, and metrics to shape account strategy and measure outcomes.

Organized, prioritizes effectively, and able to independently solve complex problems.

Growth mindset, fast learner, and comfortable working in a high-growth startup environment.