Branch Administrator

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

• →Analyse drivers route map and ensure they optimize route deliveries
• →Track orders to ensure timely deliveries and 0% fail deliveries
• →Be alert for traffic conditions and road congestion and make appropriate changes to routes to avoid unnecessary delay and communicate it to the team of drivers
• →Ensure drivers do not fail any delivery without consulting with the Branch Supervisor
• →Establish the time drivers departed the branch and when was the first delivery completed in order to track productivity
• →Identify the gaps in between deliveries and address all abnormalities immediately
• →Always have an updated list of drivers contact and assistant drivers contact number as well as corresponding information Establish vehicle assigned to driver by registration for tracking purposes daily
• →Manage and address individuals that underperform and make appropriate plans to get them assistance to ensure all deliveries can be completed by 5pm
• →Follow process when a vehicle breaks down and contact the relevant service provider
• →Have all service providers information on record and updated monthly
• →Manage productivity ensuring drivers complete 9/10 deliveries every hour
• →Anticipate possible hijacking scenario and take the necessary actions. Update Supervisor or Manger immediately
• →Aid drivers in the event of a hijacking or robbery
• →Use the vehicle tracking portal to track drivers
• →Ensure 5S housekeeping standards are maintained
• →Filing and capturing all trip sheets and fuel slips daily
• →Ensure all vehicle keys are issues and received daily and keep the key control register updated
• →Printing all the necessary documentation for drivers’ trip sheets and security gate sheets daily
• →Filing of key control registers and security sheets daily
• →Scanning out of all parcels over weekends and ensuring all parcels are accounted for and dispatched over weekends
• →Booking out returns to drivers in the specific areas no later than 06h30am daily
• →Scheduling of all white goods for the next day deliveries are done the day before
• →Issuing and monitoring of all airtimes
• →Updating Order Fulfilment of any irregularities of orders
• →Updating daily failed delivery report and maintaining the branch fail percentage at 0%
• →Staff transport control, requesting transport for staff daily via WhatsApp and email
• →Ensure that fleet costs are clearly and accurately captured daily
• →All administrative documentation is labelled and filed as per procedures
• →All daily, weekly and monthly reports/ meeting minutes are up to date
• →Ensure 5S housekeeping standards are maintained
• →Maintain health and safety standards in your appointment
• →Ensure compliance to all safety protocols

• Minimum of Grade 12
• Strong administrative ability
• Effective decision making
• Good communication skills, both written and verbal
• Good Time Management
• Organisational ability
• Analytically inclined

• Solutions-oriented, can-do attitude; self-motivated,
• Self-starter with high energy levels
• Organizational & prioritization skills
• Attention to detail
• Ability to interact with internal & external stakeholders
• Comfortable with change and excellent team player
• Comfortable with learning and adapting to new systems
• Be able to work in a pressured environment
• Be able to complete tasks quickly & efficiently
• Be willing to go the extra mile
• Computer literacy (excel word)