Inbound Operations Coordinator

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

• →Supporting the department across all required administrative and coordinative functions and duties in line with SOPs, policies, & procedures.
• →Supporting the customer service & buying teams in resolving:
• →Customer order queries;
• →Complaints and associated resolution, including root cause analysis;
• →Supplier delivery issues & queries.
• →Ensuring customers receive their orders on time, according to expectations, and that they are proactively updated and communicated to on the status and any changes to their orders.
• →Management of all assigned Inbound queries
• →Processing created purchase orders on time, tracking these orders, and managing suppliers and delivery to ensure stock availability and delivery date.
• →Continuous follow-up on all orders to identify unconfirmed and late shipments impacting customer orders.
• →Managing IBTs, responding to stock availability & supplier delivery issues and liaising with the distribution centers to ensure customers receive orders on time.
• →Communicate and manage relationships with LSP, suppliers, and vendors regarding shipment status, providing timely updates to internal teams.
• →Verification of International shipping documentation
• →Coordinating and tracking shipments from multiple points of origin to final destinations.
• →Managing International Supplier non-conformance

• Matric
• Relevant tertiary qualifications a plus
• At least 1 year relevant industry experience
• Competency in MS Office packages
• Relevant tertiary qualifications a plus

• Solutions-oriented, can-do attitude; self-motivated
• Strong organizational & prioritization skills
• Attention to detail
• Excellent communication skills, both written and spoken
• Ability to interact with internal & external stakeholders at all levels. 
• Comfortable with change and an excellent team player
• Comfortable with learning and adapting to new systems