Head of Commercial for SOFTSWISS

SOFTSWISS is looking for a Head of Commercial to support the CBDO in managing the strategic and operational execution of the Business Development function.

This is not a classic sales role and does not focus on personally attracting new clients. The main responsibility is to ensure alignment and consistent execution, process development, and business performance across three core business lines: White Label Platform, Game Aggregator, and Sportsbook.

The Head of Commercial will monitor team performance, coordinate strategic initiatives, improve internal processes, and ensure alignment between Business Development, Product, Marketing, Operations, Finance, and other functions.

The specialist will also work with commercial analytics, market and client insights, CRM development, cross-sell and upsell opportunities, market prioritisation, and expansion into regulated markets.

• Senior experience in B2B Business Development, Commercial Operations, or Business Operations.

• Previous experience managing several functional leaders or team heads.

• Strong understanding of complex B2B products and long sales cycles.

• Ability to coordinate several products, markets, and business directions.

• Experience developing and monitoring KPIs, dashboards, and business performance.

• Strong analytical and process management skills.

• Experience working with commercial analytics or managing analysts.

• Ability to translate strategic goals and ideas into practical execution.

• Experience coordinating Business Development with Product, Marketing, Operations, and Finance.

• Strong stakeholder management and communication skills.

• High level of ownership, independence, and proactivity.

• Upper-Intermediate+ English.

• Understanding of regulated and offshore iGaming markets.

• Experience supporting entry into new markets.

• Experience with CRM transformation or HubSpot implementation.

• Experience building or centralising a commercial analytics function.

• Active use of AI and automation in business processes.

• Comprehensive Mental Health Programme

• Private insurance, depending on contract type

• Paid gym memberships

• Free English lessons online

• +1 day off per calendar year

• Referral programme rewards

• Upskilling, internal workshops, and participation in professional conferences and corporate events