Director of Professional Services

CA·MontréalRemoteexecutive

OtherProfessional Services

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Quick Summary

Key Responsibilities

Manage the Professional Services practice to an agreed set of metrics, and help set the vision for its evolution. Own the overall portfolio of project delivery and software implementations.

Requirements Summary

10+ years in Professional Services roles with demonstrated growth and increasing responsibility.

Technical Tools

OtherProfessional Services

We are currently seeking a Director of Professional Services in Montreal, Quebec who is an exceptional leader with a proven ability for providing leadership, direction and mentorship to the team. The Director of Professional Services will be responsible for leading and directing all implementation efforts from project conception to completion extending to support. You will manage all aspects of client on-boarding, Sales hand-off to delivery, consulting practice, technology practice including configuration, development and integration. As a hands-on leader, you excel at project estimating, risk management, and project management. You have experience leading Professional Services practices and understand the evolving stages of the professional services business. You will have a demonstrated track record of developing, enhancing, selling, and delivering consulting/professional services and solutions. You will be accountable for operational/financial metrics and overall business results while ensuring profitable growth, quality of consulting delivery, and maintaining customer reference-ability.

Responsibilities

~2 min read

→Manage the Professional Services practice to an agreed set of metrics, and help set the vision for its evolution.

→Own the overall portfolio of project delivery and software implementations.

→Establish Weekly, Monthly, Quarterly and Annual Revenue Forecast working with the Exec team, and then take ownership of delivering on the goals.

→Own and manage project staffing and resourcing.

→Ensure Utilization goals are met for each Professional Services resource.

→Ensure our implementation methodology aligns with the projects and scope of work to be delivered.

→Be an escalation point for customers and work closely with the implementation teams on technical matters as needed.

→Assist the sales team with the identification, scoping, planning, and expectation setting of opportunities within both existing and new customers.

→Provide guidance, feedback, coaching and mentorship to the team.

→Communicate priorities, challenges and results to the team as well as executive leadership.

→Collaborate with the product team to build technology to drive automation and product enhancements.

→Leadership development:

→Demonstrated experience managing managers, not just individual contributors — a team structured with team leads / intermediate layers, not flat.

→Proven track record of developing early-career leaders into a performing team — specific examples of direct reports who advanced into or grew within leadership because of their coaching.