Outbound Lead Setter - Grab tech Solution

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Quick Summary

Overview

Our client Grab tech Solution is looking for Outbound Lead Setter in Lahore. Job Description Employment type: Full-time Onsite Timings: 6PM-3AM Location: Eden Canal Villas Near Thokar niaz Baig,

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Responsibilities

~1 min read

Execute daily outbound call campaigns targeting prospective customers, past customers, and leads from marketing initiatives
Follow approved call scripts and objection-handling frameworks while maintaining a natural, conversational tone
Identify customer needs related to heating, cooling, and plumbing services and match them to appropriate service offerings
Overcome objections professionally and guide prospects toward scheduling a service appointment

Book all confirmed service appointments directly in ServiceTitan, ensuring accurate customer information, address, and service type
Confirm appointment details with the customer verbally prior to ending each call
Coordinate with dispatch and field teams as needed to ensure accurate scheduling and capacity
Follow up on unconfirmed or tentative leads to convert them to booked appointments
CRM and reporting
Maintain accurate and up-to-date records for all customer interactions in ServiceTitan
Log call outcomes, disposition statuses, and follow-up tasks consistently
Meet or exceed daily and weekly activity metrics including calls made, contacts reached, and appointments booked
Participate in regular performance reviews with team leadership
MINIMUM QUALIFICATIONS
3 or more years of outbound calling or inside sales experience
Professional spoken and written English proficiency — candidates will be assessed via a recorded phone screen
Demonstrated ability to meet or exceed call-based performance metrics

ServiceTitan experience strongly preferred
Reliable high-speed internet connection and a quiet, professional call environment
Availability to work U.S. business hours (Central Time)

Requirements

~1 min read

Prior experience in a home services, HVAC, or trades-adjacent call center environment
Familiarity with ServiceTitan booking workflows
Experience working directly with U.S.-based customers
Demonstrated track record in a performance-incentivized role