Front Desk Host

MX·Mexico Citymid

OtherFront Desk

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Quick Summary

Overview

Front Desk Host Work model: In-person, flexibility to work from Monday to Sunday with a midweek day of rest. City: Condesa, Mexico CityReports to: Operations ManagerAbout the project Tasman designs,

Technical Tools

OtherFront Desk

Responsibilities

~1 min read

→Be the face of Tasman, and make an awesome first impression on our guests, visitors, and all internal and external partners.
→Guide guests through the tech-savvy Tasman experience, optimizing their stay with our advanced features.
→Provide immediate support via our systems, handling guest calls, SMS, and live chats.
→Manage guest interactions with utmost hospitality, accuracy, and timeliness, addressing special requests and resolving complaints.
→Assist building leadership with administrative tasks for seamless operations.
→Support day-to-day operations, including housekeeping audits, inventory checks, and minor maintenance.
→Ensure cleanliness and organization in both guest-facing and back-of-house areas.
→Contribute to multiple Tasman properties in the local market as needed.
→Deliver inventory checks for linens, towels and similar assets.

Personable, guest-centric, and positive; you love speaking with others in person and via phone, email, and chat.
Demonstrated experience working in hotels, restaurants, or other customer-facing hospitality, service, and/or customer experience roles.
Excellent problem solving skills, with the desire to “get it done” for our guests.
Strong computer literacy and writing skills and comfort switching between multiple desktop and mobile applications.
Organized, hardworking, and detail-oriented.
Thrives in a fast paced, ever-changing, always challenging startup environment.
Ability to work effectively both in a team environment as well as independently.
Flexible schedule and open to working evenings, weekends and holidays.
Ability to lift/carry items up to 50 pounds and stand/walk for extended periods of time.
Conversational English & Spanish communication skills.
This role requires regular access to a reliable smartphone for work purposes.
This role requires reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public transportation, scooter and/or other forms of transit that provide reasonable work associated transit times between locations).