Customer Service Specialist Bilingual (Spanish) | BGC Taguig

Philippines·TaguigFull-timemid

OtherCustomer Service Specialist

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Quick Summary

Key Responsibilities

Provide prompt, personalized support via calls, emails, or chat, adhering to SOPs for a positive customer experience. Research solutions to resolve issues, educate clients,

Requirements Summary

College graduate/Completed 1st Year Must be fluent in Speaking,

Technical Tools

OtherCustomer Service Specialist

Requirements

~1 min read

College graduate/Completed 1st Year
Must be fluent in Speaking, writing and reading Spanish
At least 12 months customer facing work experience from any industry
Conversant in English as secondary language
Willing to work onsite in BGC, Taguig City
Can start ASAP.

Responsibilities

~1 min read

→Provide prompt, personalized support via calls, emails, or chat, adhering to SOPs for a positive customer experience.
→Research solutions to resolve issues, educate clients, and promote products and services.
→Identify customer needs and offer tailored solutions.
→Navigate online platforms efficiently, stay updated on product info, and comply with company policies and regulations.
→Meet KPIs and SLAs to ensure high client satisfaction.
→Follow program procedures while managing assigned and ad hoc tasks effectively.