MIS Executive - UK Financial Customer Service (Centris, QC)

Philippines·Quezon CityFull-timemid

OtherCustomer Service

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Key Responsibilities

Prepare timely and accurate MIS reports and dashboards as required by the stakeholders Interact and work closely with management,

Requirements Summary

Graduate of Bachelor's Degree in (Statistics, Mathematics, Engineering, Business Administration, Information Technology,

Technical Tools

OtherCustomer Service

~1 min read

Graduate of Bachelor's Degree in (Statistics, Mathematics, Engineering, Business Administration, Information Technology, Computer Science)
1 to 2 years work experience in workforce management in a contact center environment
2 to 4 years overall experience
Banking industry experience is highly preferred
Exposure to UK/US/AU Banking industry is an advantage
Good analytical skills
Excellent in MS Excel & number crunching
Experience with Workforce Management software (scheduling, performance tracking, reporting)

~1 min read

→Prepare timely and accurate MIS reports and dashboards as required by the stakeholders
→Interact and work closely with management, internal stakeholders & clients to understand the business information needs
→Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly)
→Support and adopt tools and systems for efficient MIS generation and reporting system
→Continuous support to the manager in rolling out new techniques and initiatives to increase productivity
→Providing update to the manager on the progress of any new MIS initiatives