Operations Manager (McKinley) | Onsite

Philippines·TaguigFull-timemid

OperationsOperations Manager

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Quick Summary

Key Responsibilities

Lead vibrant CE teams and Assistant Managers across Tier 1-3 operations, motivating excellence at every level. Oversee and elevate key performance indicators including SLAs, CSAT, quality, cost,

Requirements Summary

Bachelor’s degree Minimum 24 months experience as an Operations Manager or equivalent. Demonstrated success in leading large BPO teams through multiple leadership layers.

Technical Tools

OperationsOperations Manager

Responsibilities

~1 min read

→Lead vibrant CE teams and Assistant Managers across Tier 1-3 operations, motivating excellence at every level.
→Oversee and elevate key performance indicators including SLAs, CSAT, quality, cost, and team development.
→Champion innovative operational strategies, fueling continuous improvement and enhanced efficiency throughout.
→Act as the senior escalation point, confidently handling critical operational, client, or delivery challenges.
→Collaborate closely with senior leaders in Recruitment, HR, Workforce, QA, and Product to align objectives and amplify impact.
→Cultivate leadership growth and succession planning to build a resilient, future-ready CE operations team.

Requirements

~1 min read

Bachelor’s degree
Minimum 24 months experience as an Operations Manager or equivalent.
Demonstrated success in leading large BPO teams through multiple leadership layers.
Expertise in driving performance management, ensuring robust governance, and delivering exceptional service quality.