RTA Lead - UK Financial Collections (Centris, QC)
OtherLead
2 views0 saves0 applied
Quick Summary
Key Responsibilities
Live Operations Oversight: Track multiple dashboards, service level agreements (SLAs), and queue volumes simultaneously to prevent performance dips. Team Leadership: Supervise, mentor,
Requirements Summary
Bachelor's Degree 2+ years managing RTA teams. Experience managing multiple queues and geographies.
Technical Tools
OtherLead
Requirements
~1 min read- Bachelor's Degree
- 2+ years managing RTA teams.
- Experience managing multiple queues and geographies.
- SLA Achievement
- Schedule Adherence
- Occupancy
- Forecast Variance
- Abandonment %
- Queue Management Accuracy
Responsibilities
~1 min read- →Live Operations Oversight: Track multiple dashboards, service level agreements (SLAs), and queue volumes simultaneously to prevent performance dips.
- →Team Leadership: Supervise, mentor, and coordinate a team of junior and mid-level real-time analysts.
- →Decision-Making and Escalation: Make fast choices regarding overtime requests, capacity gaps, and high-risk SLA situations, escalating major issues to operations managers.
Location & Eligibility
Where is the job
Quezon City, Philippines
On-site at the office
Listing Details
- Posted
- October 2, 2026
- First seen
- October 2, 2026
- Last seen
- October 2, 2026
Posting Health
- Days active
- 0
- Repost count
- 0
- Trust Level
- 58%
- Scored at
- October 2, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
External application
Newsletter
Stay ahead of the market
Get the latest job openings, salary trends, and hiring insights delivered to your inbox every week.
A
B
C
D
No spam. Unsubscribe at any time.