WFM Team Lead (Verint required) | BGC Taguig
OtherTeam Lead
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Quick Summary
Requirements Summary
Amenable to work in shifting schedules.
Technical Tools
OtherTeam Lead
Requirements
~1 min read- Amenable to work in shifting schedules.
- Amenable to work ONSITE in BGC Taguig
- Able to start ASAP
- Minimum experience of 4 years with customer service and workforce in the BPO/BPM industry
- Must have Verint background (required)
- Bachelors degree in any course
- A minimum of 2 years in a leadership role. Must already have experience in a team leader role.
- Willingness to work in rotational shifts
- Demonstrates understanding of end to end real-time monitoring, forecasting, scheduling, and capacity planning
- Technical functional knowledge – adept in adapting to changes in tools and processes – including ASPECT tool, IEX, Genesys, SAP and oracle.
- Experience in managing teams
- Able to coach, mentor, motivate and interact with people
Responsibilities
~1 min read- →HMO for Employee and 2 Dependents (On Day 1)
- →Quarterly performance bonus
- →Outstanding career development opportunities
- →24 Leaves Annually
Location & Eligibility
Where is the job
Taguig, Philippines
On-site at the office
Listing Details
- Posted
- August 3, 2026
- First seen
- September 28, 2026
- Last seen
- September 29, 2026
Posting Health
- Days active
- 1
- Repost count
- 0
- Trust Level
- 20%
- Scored at
- September 30, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
External application
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