Senior Manager, Fraud Investigations

• Define tastytrade’s fraud taxonomy, risk philosophy, control framework, escalation protocols, and documentation. 
• Partner with the business to define the firm’s fraud risk appetite and translate it into a measurable fraud budget and KPI framework. Own reporting to senior leadership. 
• Design and document the escalation path for SAR filing decisions between your team and the AML Officer. 
• Build and maintain the fraud universe map including what vectors matter the most, where they occur in the customer journey, and what we are doing and not doing about them. 
• Manage the fraud budget and headcount plan, including tooling and vendor spend. 

• Take strategic ownership of all fraud vectors across the customer lifecycle from account opening, funding, trading, and withdrawal. 
• Drive fraud investigations to resolution, coordinating with all relevant internal and external partners. 
• Define and own our monitoring and detection strategy. Evaluate potential vendors and partner with Product and Technology to ensure we have the tools in place to manage fraud risk. 

• Hire, build, and manage the Fraud Risk team. Define each role’s scope, escalation authority, and relationship with Customer Support, Compliance, and Margin & Risk teams. 
• Own headcount planning; support incremental asks with demonstrated business value and alignment to strategic priorities
• Build the frontline escalation protocol with structured intake, defined triggers, and feedback loops. 
• Develop the Fraud Investigator’s case playbooks and settlement agreement process. 

• Build the measurement infrastructure which includes labeled fraud data, false positive rate tracking, A/B testing capability, and trend analysis. 
• Own the fraud incident taxonomy and conduct retroactive recoding of existing records. 
• Evaluate alert calibration across all active alert types, retire controls that are not working, and implement the ones that are missing. 
• Deliver monthly reporting on fraud program performance to senior leadership and IG Group in partnership with our Enterprise Risk Manager. 

• Serve as the decision maker on fraud control changes and partner with Product and Technology to design fraud controls into new product launches. 
• Coordinate with our Compliance and Margin & Risk teams on shared surveillance boundaries and escalation. 
• Advise our CCOs on the fraud program’s interface with our AML compliance obligations. 

• 7+ years of fraud risk experience, with at least 3 years owning or leading a fraud function at a fintech, payments company, or digital brokerage. 
• Track record of hiring and developing fraud analysts. 
• Deep knowledge of ACH fraud vectors, account takeover, and first-party fraud mechanics. 
• Experience with fraud analytics and data. 
• Strong vendor evaluation and management skills. You have selected, implemented, and replaced fraud tooling. 
• Experience defining KPIs and a fraud budget.
• Ability to work cross-functionally with product, engineering, compliance, and legal with the credibility to hold your position during conversations where conflicting priorities surface. 
• Comfortable operating in ambiguity and building structure where little exists. 
• Willingness to obtain Series 3, 7 & 63 (or 66) licenses if not already held — tastytrade will sponsor and support the licensing process

Preferred qualifications:

• Knowledge of BSA and FinCEN regulations and SAR requirements, FINRA Rule 3310 and Rule 3110, Nacha ACH rules, SEC Rule 15c3-3 and net capital rules.
• CFE (Certified Fraud Examiner) certification.
• Demonstrated experience building or materially scaling a fraud program.