Merchant Support Specialist

About us – we are a challenger bank in Southeast Europe and regional leader in alternative payment solutions, building an ecosystem by combining financing and shopping to address customers’ needs. Our successful business model and customer-focus approach allowed us to be one of the most profitable and efficient banks in the region. We currently serve customers in Romania, Germany, Bulgaria & Lithuania.

We have now expanded our global footprint in Greece with thousands of merchants and consumers. Do you want to play a key role in our unique success story?

• →

  Check the documents of the companies applying for our business partners (merchants), issue an opinion and prepare the documentation for subsequent approval as per internal procedures.

• →

  Perform archiving of the merchants’ documentation and be responsible for the proper storage.

• →

  Register the merchants to our systems and maintain their data up-to date.

• →

  Regular checks on the live merchants’ database to ensure that integration works as intended.

• →

  Execute all necessary actions to initiate and complete successfully the timely and proper payment of the commissions to the merchants.

• →

  Inform the management in a timely manner of all problems and issues that have arisen during the activity.

• →

  Respond with high-quality professionalism to e-mails and questions sent by the merchants related to their products.

• →

  Participate in daily operational activities of the department.

• →

  Assist in project developments.

To apply for this position, please send us your CV in English.

Your candidacy shall be treated confidentially in accordance with the GDPR. Only shortlisted candidates will be contacted for interview.