Billing Representative

Do you enjoy solving problems, working with data, and making sure things are done right? Are you detail-oriented, organized, and comfortable working with technology? If so, a career as a Billing Representative may be a great fit.

At Midwest Energy & Communications (MEC), our Billing team plays a critical role in delivering accurate and timely billing for electric, fiber, and propane customers. As a Billing Representative, you'll help support the systems, processes, and account activities that keep our operations running smoothly while providing excellent service to our members and customers.

This position offers the opportunity to develop expertise in billing operations, customer account management, payment processing, and utility systems while working closely with teams across the organization.

As a Billing Representative, you'll support a variety of billing and operational functions that directly impact customer account accuracy and the overall customer experience.

Responsibilities include:

• →Processing and documenting payment-related transactions
• →Reviewing and verifying billing reports for accuracy and completeness
• →Running and monitoring recurring billing and system processes
• →Researching, investigating, and resolving discrepancies
• →Responding to billing adjustments and account-related requests
• →Maintaining accurate records and documentation
• →Collaborating with Customer Care, Accounting, and Operations teams
• →Assisting with process improvements that enhance billing accuracy and efficiency
• →Serving as a backup resource for mail processing and payment application functions

Successful candidates are:

• Highly detail-oriented and committed to accuracy
• Strong problem-solvers who enjoy investigating issues and finding solutions
• Organized and dependable with the ability to manage competing priorities
• Comfortable working independently while also collaborating with others
• Confident using computer systems, reports, and data
• Effective communicators with a customer-focused mindset

• High school diploma or equivalent required
• Experience in billing, accounting, banking, administrative support, customer service, or related fields preferred
• Strong computer skills and the ability to quickly learn new systems and processes
• Experience working with reports, spreadsheets, data, or financial information is beneficial

• Employment Type: Full-Time
• Classification: Bargaining Unit, Non-Exempt
• Department: Billing
• Location: Cassopolis, Michigan
• Salary: Minimum starting wage of $26.37 per hour, (per Collective Bargaining Agreement)
• Schedule: Monday through Friday, 8AM – 5PM

If you're looking for an opportunity to build specialized knowledge, work with a great team, and make a meaningful impact on the customer experience, we'd love to hear from you.