Mobile & Web Service Manager

Porto, Portugal (Hybrid)Hybridmid

OtherService Manager

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Quick Summary

Overview

Build. Test. Deliver. Enjoy at Pepco! About the role At Pepco, we’re growing fast and building our Tech Hub in Porto to support our business across Europe. We are looking for a Mobile & Web Service Manager to join the team.

Technical Tools

OtherService Manager

About the Role

~1 min read

At Pepco, we’re growing fast and building our Tech Hub in Porto to support our business across Europe.

We are looking for a Mobile & Web Service Manager to join the team. In this role, you will ensure the smooth and efficient operation of our digital products across both mobile and web platforms, acting as the service lead and driving performance, stability, and continuous improvement.

If you enjoy keeping things running, solving problems before they escalate, and working across teams to deliver reliable digital experiences, you’ll fit right in.

Responsibilities

~1 min read

→Manage day-to-day service operations for mobile and web digital products, ensuring SLAs and KPIs are met
→Coordinate with vendors, infrastructure, and support teams to resolve incidents and problems efficiently
→Own and manage the change and release calendar, ensuring stable and well-coordinated deployments
→Drive root cause analysis and implement preventive measures for recurring issues
→Monitor system health, service availability, and performance across platforms
→Support service design, transition, and operational readiness for new features and releases
→Maintain documentation, including knowledge base and operational runbooks
→Promote continuous improvement and operational excellence within the product teams

Bachelor’s degree in IT, Business Systems, or a related field
ITIL certification or equivalent (nice to have)
At least 7 years of experience in IT service management or support leadership roles
Experience supporting digital products across mobile and web platforms
Strong knowledge of ITIL processes (incident, problem, change, and release management)
Ability to manage high-pressure situations and coordinate across multiple teams
Strong organisational and communication skills
Proactive mindset with focus on stability and continuous improvement
Ability to work in an international and fast-paced environment
Fluent English (mandatory)

What We Offer

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✓Hybrid model: 2 days remote / 3 days onsite

✓Office based in Porto: 📍 https://maps.app.goo.gl/Nn7hc6uYrmPiT8Fc9

✓Competitive salary and annual bonus

✓Health insurance from the month after joining

✓Meal allowance

✓Employee discount in Pepco stores in Portugal

✓Learning and development opportunities

✓International exposure and collaboration across markets

✓A simple, down-to-earth culture where people support each other

Pepco is one of Europe’s fastest-growing retail companies, with thousands of stores and millions of customers visiting us every month. Behind that growth, there’s a team of people who make things happen. We keep things simple, we focus on results, and we support each other to get there. At Pepco, no two days are the same. And that’s exactly how we like it.