Sprinklr Engineer

About Us T-Digital is the Deutsche Telekom Tech powerhouse in Greece. We create compelling digital propositions for the world’s largest Telekom giant by building scalable and agile platforms to provide the best of digital experience to Deutsche Telekom customers across Europe. We are agile and international organization where creativity and freedom are valued the most. We are looking for those who can embrace our culture, think outside the box and turn ideas into high quality products and services. About Our Culture We strive to build and strengthen a strong culture of caring and performance, building a workplace we are proud of. We attract good fellas, create life-changing experiences and believe in work-life balance. What we absolutely need from you is: Innovation focus Customer Obsession Growth Mindset Our Guiding Principles Delight our Customers Get things Done Respect & Integrity One Team Ownership (I am T – Count on Me) Curiosity & Growth What We Will Trust You With One Contact Center (OneCC) is building Deutsche Telekom's future voice and interaction platform for contact centers across Germany and Europe. The program is creating a sustainable digital customer experience by bringing voice, email, fax and digital channels such as WhatsApp and social media together in Sprinklr. Integrated with AI capabilities, the platform supports more than 110,000 calls and more than 85,000 written contacts each day. You will help configure, integrate and implement the platform at the center of this customer service environment. The global OneCC program is currently ramping up. This gives you the stability and scale of Deutsche Telekom together with the opportunity to influence how the platform is implemented and developed across markets. Key Responsibilities Configure and implement Sprinklr solutions in line with Deutsche Telekom business requirements and platform best practices. Translate business and operational needs into functional and technical specifications. Drive the delivery lifecycle from analysis and solution design through configuration, testing, deployment and handover. Build and maintain integrations using REST APIs, webhooks and authentication mechanisms across Sprinklr modules, including Groovy and JavaScript where required. Work closely with IT, Business and Operations stakeholders to resolve requirements, dependencies and implementation issues. Support product adoption by documenting solutions, sharing knowledge and training Client Champions. About You You are a hands-on platform specialist with a builder's mindset. You approach complex requirements analytically, collaborate comfortably across technical and business teams, and take ownership from discovery through deployment. We are hiring specialists at different seniority levels. The points below describe our ideal profile. If you do not meet every requirement but are interested in the role and ready to learn, we would still like to hear from you. What You Will Need At least three years of relevant professional experience with Sprinklr, including platform configuration and implementation. Practical experience with Groovy or JavaScript and a strong understanding of RESTful API architecture. Experience with technical integrations, including webhooks and authentication mechanisms. Knowledge of voice and telephony technologies such as SIP, VoIP, IVR and session border controllers. A builder's mindset, analytical thinking and the ability to collaborate in an agile, international environment. Knowledge of conversational AI or the telecommunications industry is an advantage. About What We Can Offer Flexible & remote work Very competitive annual bonus scheme Meal vouchers Private insurance Cool office spaces in Thessaloniki and Athens A new team that will support and challenge you on your path to growth Extra days off Opportunities to travel and work all around the world … and many more You know the job. We know what you need to do it well. Let’s talk!