Desktop Support Associate Technician

Us-Fl-Daytonamid

Customer SupportDesktop Support Technician

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Quick Summary

Overview

Desktop Support Associate Technician Your potential has a place here with TTEC’s award-winning employment experience. As a Desktop Support Technician working onsite in Daytona Beach, FL,

Technical Tools

Customer SupportDesktop Support Technician

Your potential has a place here with TTEC’s award-winning employment experience. As a Desktop Support Technician working onsite in Daytona Beach, FL, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

Responsibilities

~1 min read

→Oversees and preforms all computer imaging and setup for IT Depot deployment
→Provide technical support by trouble shooting PC hardware and software as needed
→Monitor and resolve all Service Now tickets within established service level agreements
→Understand and enforce TTEC GISR security policies and procedures
→Monitor incoming pick tickets, receive shipments, and load and unload delivery vehicles
→Retrieve orders according to product, quantity, barcode, serial numbers, etc. and ensuring accuracy

What You Bring to the Role

→Minimum with 1-2 years of related experience
→Technical degree or technical certification preferred but not required
→Experience in PC hardware and software installation, configuration, and troubleshooting
→Experience with Microsoft System Center Configuration Manager (SCCM)
→Strong understanding of the Windows 10 Enterprise environment and basic network trouble-shooting skills are required
→Acts with professionalism and a positive attitude
→Must be able to work as part of a cohesive team and self-driven to accomplish goals

An annual incentive program
Medical, dental, and vision
Tax-advantaged healthcare accounts
Financial and income protection benefits
Paid time off (PTO) and wellness time off
Tuition reimbursement and access to thousands of free online courses

What We Offer

~2 min read

Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.