Behavioral Health Program Manager

United States·Oak BrookFull-Timemid

OtherBehavioral Health

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Overview

As the Behavioral Health Program Manager, you will support the development, implementation, and continuous improvement of behavioral health services across assigned programs.

Technical Tools

OtherBehavioral Health

As the Behavioral Health Program Manager, you will support the development, implementation, and continuous improvement of behavioral health services across assigned programs. You will partner with clinical, operational, and community stakeholders to enhance access to care, care coordination, transition planning, community-based services, and member outcomes. Serving as a behavioral health subject matter expert, you will provide guidance on complex member needs, behavioral health service delivery, provider network effectiveness, and integration of behavioral and physical health services. You will also help identify service gaps, address barriers to care, support quality improvement initiatives, and ensure compliance with program goals, contractual requirements, and performance objectives.

The Illinois Tailored Care Management Program helps individuals with complex health and social needs transition from nursing facilities and Specialized Mental Health Rehabilitation Facilities (SMHRFs) to community-based living. Through person-centered care management and coordinated support services, the program empowers members to live more independently and thrive in their communities.

Collaborates and/or manages projects with team members and other health care professionals to develop, implement and complete quality improvement and special project or corrective action initiatives

This may include technical writing and coordinating/developing materials to fund, promote and support the initiatives

Serves as liaison with internal and external customers to ensure projects, plans and/or products are completed satisfactorily

Oversees network of specialized support services that provide targeted expertise and essential services for effective transitions into community settings

Serves as a representative of the Company at external client meetings

Promotes company expertise and QI solutions to prospective clients

Partners with team members and internal/external customers as necessary, to determine and evaluate methods to encourage participation in the quality improvement and/or special project initiatives

Maintains positive relationships with internal and external clients to ensure continued participation

Monitors project expenses to ensure alignment with budget

Performs miscellaneous duties as assigned

Bachelor’s degree in behavioral health, social work, psychology, counseling, nursing, healthcare administration, public health, or a related field
Current Illinois clinical license (e.g., LCSW, LCPC, RN, Psychologist, or similar)
5+ years of experience in behavioral health, care management, social services, population health, or a related field
Leadership experience managing behavioral health programs, clinical initiatives, teams, or cross-functional projects
Ability to travel up to 50% locally and overnight

Master’s degree in behavioral health, healthcare, or related discipline

Certified Case Manager (CCM), Certified Professional in Healthcare Quality (CPHQ), or comparable healthcare quality/behavioral health certification

Experience supporting individuals with serious mental illness (SMI), substance use disorders (SUD), or other complex behavioral health needs

Experience with Medicaid, managed care, behavioral health programs, care management, or transitions of care

Experience supporting transitions from institutional or higher-acuity settings to community-based services

Experience with quality improvement, performance metrics, utilization management, or contractual performance requirements

Knowledge of behavioral health regulatory requirements, clinical risk identification, and escalation processes

Bilingual English/Spanish skills are a plus

Who We Are:

Telligen is one of the most respected population health management organizations in the country. We offer clinical, analytical, and technical expertise to support local, Tribal, and national partners, state and federal government programs, and employers and health plans.

Over our 50-year history, health care has evolved - and so have we. What hasn't changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions.

Our business is our people and we’re seeking talented individuals who share our passion and are ready to take ownership, make an impact and help shape the future of health.

Are you Ready?

Benefits: A general description of the benefits and other compensation available for this position can be found in Telligen's Benefits Summary.

We’re on a mission to transform lives and economies by improving health.

Ownership: As a 100% employee-owned company, our employee-owners drive our business and share in our success.

Community: We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are.

Ingenuity: We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives.

Integrity: We foster a respectful, inclusive, and collaborative environment built on trust and excellence.

Thank you for your interest in Telligen!

While we use artificial intelligence tools to enhance our initial screening process, all applications are thoroughly reviewed by our human recruitment team to ensure a fair and comprehensive evaluation of each candidate.

Telligen and our affiliates are Equal Opportunity Employers and E-Verify Participants.

Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. We will not accept 3rd party solicitations from outside staffing firms.

Telligen is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, protected veteran status, disability or any other protected class.

Telligen is committed to ensuring that our employment process is open to all individuals, and provides reasonable accommodations to individuals who need assistance during any part of the employment process due to a disability, medical condition, or physical or mental impairment. Reasonable accommodations are considered on a case-by-base basis.

If you need assistance to navigate Telligen’s careers website or to apply for a position, please send an email to careers@telligen.com